Project Manager – CAPA & Complaints
Your Role:
- Coordinate teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality.
- Identify recurring CAPA themes and opportunities for systemic improvement.
- Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes.
- Maintain CAPA dashboards and management reporting.
- Drive accountability across CAPA action owners.
- Own and track business KPIs related to complaint and investigation timelines, quality, and throughput.
- Provide regular KPI, progress, and risk updates to leadership and key stakeholders.
- Drive timely closure of complaints and investigations through structured follow-up with action owners.
You're the Right Fit If:
- Bachelor's or Master's degree in Mechanical/Electronics Engineering
- Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices.
- Strong knowledge of Quality Management Systems and risk-management principles.
Skills :
- Strong data analytics skills with the ability to derive insights from operational and performance data.
- Excellent stakeholder management and communication skills across multiple organizational levels.
- Strong presentation and reporting capabilities, including development of executive-level dashboards and updates.
- Proven ability to drive accountability and coordinate cross-functional teams without direct authority.
- Experience in process improvement, operational excellence, and AI-enabled productivity solutions is preferred.
- Well versed with Project Management tools.
How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
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- Onsite roles require full-time presence in the company’s facilities.
- Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
- This role is an office-based role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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#LI-PHILIN
Skills Required
- Bachelor's or Master's degree in Mechanical or Electronics Engineering
- 10+ years of project management experience
- Experience with CAPA and complaints handling in medical devices
- Strong knowledge of Quality Management Systems
- Knowledge of risk-management principles
- Strong data analytics skills
- Excellent stakeholder management and communication skills
- Strong presentation and executive-level reporting capabilities
- Ability to coordinate cross-functional teams without direct authority
- Experience in process improvement and operational excellence
- Experience with AI-enabled productivity solutions
- Proficiency with project management tools
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We're always looking for ways to make life better – not only for our customers, but also for everyone working here. That's why we're taking steps to create an environment where we all acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
