Project Manager (Canada)

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google.

Globalia, a SmartBug Company, is the largest digital firm on the South Shore. Our team works on a wide range of projects, from website analysis, development and optimization, to the creation of custom digital tools, e-commerce, intranets and extranets, data bridges and more. She's got it all! Collaboration, knowledge sharing and mastery of different technologies are at the heart of our daily lives. For over 20 years, our experts have been delivering projects that make them proud, and that exceed the expectations of our loyal customers. We're currently looking to expand our team, and are ready to welcome a new team player who is proactive, curious and passionate about their field. A project manager who likes to learn continuously and progress in a stimulating and constantly evolving environment.

This role is only open to candidates residing in Canada for a full-time, permanent position.

Join Globalia today... and let the adventure begin!

4 good reasons to apply!

• We're all about life balance and telecommuting
• Work with passionate colleagues who are experts in their fields
• You'll enjoy benefits that will blow your mind
• You'll be joining a solid, growing company that's making a name for itself in the industry.

What You’ll Do:

• Be the main point of contact for the execution of the mandate
• Manage customer expectations and ensure customer satisfaction
• Act as an expert advisor to customers (recommendations), in conjunction with the account manager
• Analyze and apply a problem-solving approach to various issues
• Ensure proactivity by improving mandates whenever possible; Co-produce project documents and ensure they are updated as necessary (e.g. work plan, schedules, team briefs)
• Respect the scope of the project and identify its risks in order to propose solutions that ensure its proper maintenance
• Ensure efficient, proactive day-to-day production with the various work teams
• Provide day-to-day support to the team by coordinating design, front-end programming, back-end programming, SEO and hosting activities
• Keep the team motivated
• Be responsible for quality control of mandates
• Participate in continuous improvement of work methods and project reviews
• Keep abreast of the latest Web trends by constantly updating your knowledge

What Globalia is Looking For - Requirements:

• Degree in a discipline relevant to the position
• 3 to 5 years' experience in project management
• 1 to 3 years digital experience
• Significant experience in customer relations
• Experience in analyzing business needs in order to propose effective digital solutions to customers
• *Fluency in French and English, both spoken and written
• Good knowledge of quality assurance processes
• Prioritizing - recognizing and managing emergencies
• Leadership
• Strong communication skills
• Thoroughness and attention to detail
• Interpersonal communication skills




*This is a requirement, as you will be working with customers in English Canada, and the USA on a recurring basis, both orally and in writing.

What Globalia Has to Offer:

• Professional development - Training and events will be on your calendar
• A schedule tailored to your personal life - You can walk your dog or do your laundry during the day. At Globalia, we trust you
• Up-to-date offices and facilities - Wait until you see the view from the terrace! 
• The ability to work from the St-Lambert office, from home, from the cottage - it's up to you
• A group insurance program and an RRSP program with employer contributions, right from the start
• 24/7 telemedicine service and an Employee Assistance Program
• In addition to vacations, a week off between Christmas and New Year's Day, and five floating days
• A relaxed family atmosphere, plenty of opportunities to socialize with your colleagues: 4 to 6 celebratory events, activities of all kinds
• Computer equipment to suit you at home and in the office, Globalia swag and more!