As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Project Manager, Service Operations
Ciena is the global leader in high‑speed connectivity. Within Service Operations, this role plays a critical part in enabling circular supply chain outcomes by coordinating customer buy‑back programs, guiding product disposition, and supporting resale pathways. The position partners closely with internal teams and external logistics and repair providers to keep material moving efficiently while helping shape a digital storefront that increases internal reuse and customer value.
How you will make an impact:
- Lead end‑to‑end project coordination for customer buy‑back programs, from disposition decisions through logistics, repair, and resale
- Coordinate transportation, logistics tracking, and warehouse receiving activities to minimize delays and bottlenecks
- Manage third‑party logistics (3PL) partners and warehouse suppliers to ensure timely receipt, storage, and shipment of material
- Proactively identify risks across warehousing, repair, and logistics flows and drive corrective actions
- Facilitate clear communication across customer account teams, supply chain, and external partners to align on product disposition
- Support the development of an online storefront that provides visibility to available stock for internal purchase and resale
- Track and report key performance indicators to senior leadership on a regular cadence
The must haves:
- Bachelor’s or Honors degree in supply chain management, logistics, business administration, or engineering
- 5+ years of project management experience within supply chain, logistics, manufacturing, or service operations environments
- Demonstrated experience coordinating cross‑functional teams and external partners
- Strong problem‑solving, financial acumen, communication, and stakeholder leadership skills
- Proficiency with Microsoft Excel and PowerPoint for analysis and executive reporting
Nice to haves:
- Experience working with enterprise resource planning (ERP) systems such as Oracle
- Familiarity with inventory management or logistics tracking platforms
- Experience supporting repair, recertification, or reverse logistics programs
- Exposure to digital commerce, internal marketplaces, or asset resale models
#LI-ST1
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
-
Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
-
Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
-
Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
Similar Jobs
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
Gallery
