Project Manager - Business Support Management

Job Description
Join our dynamic team as a Business Support Management (BSM) Project Manager, where you'll drive change management initiatives and support our Centers of Excellence (Administrative Professionals Management and Global Employee Onboarding and Solutions). This role offers a unique opportunity to leverage your data fluency and interpersonal skills to make a significant impact on our global operations.
Job summary:
As a Business Support Management Project Manager within the Commercial Banking Business Support Management team, you will be given the chance to lead change management initiatives on a global scale. We are seeking an team member with exceptional promote and energy, who is proficient in data analysis, and possesses the interpersonal skills necessary to effectively collaborate with others to gather crucial information. In this role, you will utilize your comprehensive understanding of information presentation to significantly influence our operations.
Job responsibilities:

• Partner with APT leadership on diverse projects, including project tracking, process flows, leading focus groups, and training programs, while communicating status and escalating issues as needed.
• Contribute to the implementation of project management best practices, standards, and procedures, including developing and maintaining Standard Operating Procedures.
• Collaborate with senior leadership on coverage capacity reviews and detailed tracking of headcount positions and requisitions.
• Analyze BSMT data, identify data hygiene issues, define data cleansing action items for APM managers, and monitor accurate execution of data corrections.
• Assist with various People Agenda programs, coordinate BSM monthly and quarterly Recognition Programs, and new hire training.
• Partner with the US Project Management lead to aggregate business data from multiple sources and develop effective business update materials, scorecard reviews, and presentations.
• Assist with data analysis and Key Performance Indicators (KPI).
• Execute innovative opportunities and track progress.
• Plan, coordinate, and execute internal meetings and off-sites, such as All Hands team meetings.

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent.
• 5+ years of project and/or operational experience
• Proven track record in successful business management and/or project management.
• Ability to thoroughly understand business systems data and relate it to business operations and strategies.
• Strong problem-solving and analytical skills with the ability to turn findings into concise and meaningful business stories.
• Comfortable with learning and adapting to new technologies.
• Strong presentation skills and advanced skills in Microsoft Office Suite (especially MS Excel and PowerPoint PitchPro).
• Strong communication, interpersonal, and change management skills.
• Self-starter, highly organized, with effective prioritization and problem-solving skills, able to multitask and work under pressure.
• Fosters collaboration, recognizes accomplishments, and effectively participates in cross-functional teams.
• Comfortable leading initiatives or supporting the broader team.

Preferred qualifications, capabilities, and skills:

• Experience in a large financial services firm is highly preferred.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.