Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
We are looking for an experienced Project Manager (Business Excellence & Digital Transformation) to lead strategic projects that strengthen the organisation's operational excellence, governance, and digital capabilities.
In this role, you will lead the organisation's ISO and SIFMA accreditation programmes, drive digital transformation initiatives, and support the Company's research and innovation agenda through project coordination, stakeholder engagement, and continuous improvement efforts. Working closely with the COO and cross-functional teams, you will play a key role in enhancing operational efficiency, ensuring compliance, and delivering strategic initiatives that support the Company's long-term business objectives.
What You Will Be Doing
Lead the end-to-end management of ISO (9001, 14001, 45001, 41001 and 22301) and SIFMA Gold/Gold Plus accreditation programmes, including audit readiness, certification, compliance, and continuous improvement initiatives.
Drive digital transformation projects from planning and business case development through implementation, change management, and post-implementation review to improve operational efficiency and business performance.
Support the Company's research and innovation initiatives by conducting research, evaluating emerging technologies and industry best practices, and coordinating pilot projects and implementation activities.
Collaborate with internal stakeholders, consultants, certification bodies, and external partners to ensure successful project delivery, accreditation readiness, and organisational alignment.
Develop and maintain governance frameworks, policies, procedures, and documentation to support compliance, business excellence, and digital transformation initiatives.
Monitor project progress, accreditation status, budgets, risks, and key milestones, providing regular updates and recommendations to senior management.
Drive continuous improvement by reviewing business processes, strengthening governance and internal controls, and identifying opportunities to enhance operational effectiveness.
We’re Looking For Someone Who’s
Holds a Degree in Business, Engineering, Information Technology, Project Management, Quality Management, Facilities Management, or a related discipline.
Has at least 5 years of experience managing strategic projects involving business excellence, ISO accreditation, digital transformation, process improvement, or organisational change.
Strong knowledge of ISO Management Systems (e.g. ISO 9001, ISO 14001, ISO 45001, ISO 41001 and ISO 22301). Experience supporting SIFMA accreditation will be an advantage.
Experienced in leading cross-functional projects, managing stakeholders, and delivering projects from planning through implementation and change management.
Commercially minded, analytical, and passionate about driving innovation, continuous improvement, and operational excellence.
An effective communicator who is organised, adaptable, and able to manage multiple priorities in a fast-paced environment.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Skills Required
- Degree in Business, Engineering, Information Technology, Project Management, Quality Management, Facilities Management, or a related discipline
- At least 5 years of experience managing strategic projects involving business excellence, ISO accreditation, digital transformation, process improvement, or organisational change
- Strong knowledge of ISO Management Systems (ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 22301)
- Experience supporting SIFMA Gold/Gold Plus accreditation
- Experience leading cross-functional projects, stakeholder management, and delivering projects from planning through implementation and change management
- Commercially minded, analytical, and passionate about driving innovation, continuous improvement, and operational excellence
- Effective communicator who is organised, adaptable, and able to manage multiple priorities in a fast-paced environment
What We Do
At Knight Frank, we build long-term relationships, which allow us to provide personalised, clear and considered advice on all areas of property, in all key markets. We believe personal interaction is a crucial part of ensuring every client is matched to the property that suits their needs best – be it commercial or residential. Operating in locations where our clients need us to be, we provide a worldwide service that’s locally expert and globally connected. Inspired teams naturally provide excellent and dedicated client service. Therefore, we’ve created a workplace where opinions are respected, where everyone is invited to contribute to the success of our business and where they’re rewarded for excellence. The result is that our people are more motivated, ensuring your experience with us is the best that it can be. At Knight Frank, we value our vibrant online community and appreciate your active participation on our social channels. We strive to maintain a safe, respectful, and inclusive environment for all users. Please adhere to the following guidelines to ensure a positive experience for everyone: - We encourage and welcome your comments and feedback, however, they should be shared in a constructive, respectful manner. - We reserve the right to reject or remove comments that are not in keeping with our policy and to block or ban users/followers who violate this policy. - Please treat each other with courtesy and respect. Hate speech, discrimination, or offensive content of any kind will not be tolerated. Our moderators reserve the right to remove any content and any user who violates these guidelines that are intended to maintain a welcoming and respectful community. Thank you for being a valued member of the Knight Frank community.
