Project Manager/Business Analyst Client fulfilment
Location: London, UK
Type: Full-time
Job Summary
We are seeking an experienced Project Manager/ Business Analyst to join the Client Fulfilment Change Team. Reporting to the Client Fulfilment Portfolio Change Lead, the successful candidate will lead complex front-to-back change initiatives for the Client Fulfilment division, spanning strategic, regulatory, remediation, data and transformation priorities.
The role requires an individual who can combine strong project delivery capability with business analysis expertise, translating complex requirements into practical solutions and successful delivery outcomes. Experience delivering business change in a financial services, markets or trading environment would be highly valuable.
Responsibilities
Project Delivery
Lead medium to large-scale strategic, regulatory, remediation and transformation initiatives.
Define project scope, plans, timelines, dependencies and delivery outcomes.
Coordinate delivery activities across business, operations, technology, risk, compliance, legal and support teams.
Track and manage project risks, issues and dependencies.
Support decision-making and issue resolution throughout the project lifecycle.
Ensure agreed project objectives and outcomes are delivered.
Business Analysis
Analyse and document business requirements.
Assess current-state and target-state processes, controls and operating models.
Facilitate workshops and stakeholder discussions.
Translate business, regulatory and strategic requirements into actionable outcomes.
Support solution assessment, design and implementation activities.
Stakeholder Management
Build effective working relationships across business and support functions.
Engage stakeholders to gather requirements, manage expectations and support delivery outcomes.
Work closely with Client Services, FCR, Compliance, Legal, Operations, Data, Technology and business desks as required.
Prepare and present project updates, recommendations and status reporting.
Governance & Reporting
Support project governance and control activities.
Produce high-quality reporting, analysis and project documentation.
Support regulatory, remediation, audit and control-related initiatives where required.
Ensure delivery activities align with PP&D standards and governance requirements.
Continuous Improvement
Identify opportunities to improve processes, controls and operating models.
Support process simplification, automation and business improvement initiatives.
Contribute to delivery of measurable business outcomes and benefits
Eligibility Requirements
Essential
Relevant years' of experience delivering regulatory, remediation as well as strategic transformations and business change initiatives.
Experience as a Project Manager, Business Analyst or hybrid PM/BA.
Strong understanding of front-to-back business processes, controls and operational change.
Strong stakeholder management and communication skills.
Experience working across business, operations, risk, compliance and technology teams.
Strong analytical and problem-solving capability.
Ability to manage multiple priorities and deadlines.
Highly Regarded
Experience in one or more of the following areas would be advantageous:
Client onboarding, KYC, AML, client lifecycle management or related control and process improvement initiatives.
Financial Crime Risk, Compliance, Legal, regulatory advisory or regulatory remediation initiatives.
Data, systems, technology, target operating model or strategic transformation initiatives.
Organisational design, team restructuring, function transition or integration of teams into new operating models.
Commodities trading business or exposure to business desks or front-office stakeholders.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Skills Required
- Experience delivering regulatory, remediation, strategic transformation and business change initiatives.
- Experience as a Project Manager, Business Analyst or hybrid PM/BA.
- Strong understanding of front-to-back business processes, controls and operational change.
- Strong stakeholder management and communication skills.
- Experience working across business, operations, risk, compliance and technology teams.
- Strong analytical and problem-solving capability.
- Ability to manage multiple priorities and deadlines.
- Experience delivering business change in financial services, markets or trading environments.
- Experience with client onboarding, KYC, AML, client lifecycle management or related control/process improvement.
- Experience in financial crime risk, compliance, legal, regulatory advisory or remediation initiatives.
- Experience with data, systems, technology, target operating model or strategic transformation initiatives.
- Experience in organisational design, team restructuring or integration into new operating models.
- Exposure to commodities trading business or front-office desks.
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
