We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
This position is hybrid, requiring working 2-3 days a week from any of the following locations:
Jacksonville, FL; Hartford, CT; NYC, NY; Wellesley, MA; Blue Bell, PA
The Automation and AI Enablement team will help establish and manage governance, prioritization, execution, measurement, and communication of automation and AI initiatives within the Service Operations PSS Center of Excellence. The Project Manager will play a critical role in building and maintaining the AI initiative inventory and roadmap, coordinating cross-functional stakeholders, supporting responsible AI governance processes, and enabling executive-level visibility into progress, impact, and risk. The individual will also assist with implementation of the AI literacy roadmap for the PSS COE.
Key Responsibilities
Support intake, prioritization, and sequencing of new AI use cases.
Coordinate the full lifecycle of AI initiatives from intake through deployment.
Collaborate with IT and business stakeholders to define requirements and AI use cases and to deliver AI-enabled solutions to meet operational challenges.
Track initiative status, dependencies, risks, and outcomes.
Support vendor onboarding and contract coordination.
Ensure consistent project documentation and post-implementation reviews.
Support executive presentations and leadership updates.
Build clear narratives on AI value, risks, and progress.
Stay current with AI trends, tools and regulatory developments.
Required Qualifications
• 5-7+ years of experience in project management.
• Experience managing project meetings, dashboards, and request pipelines.
• Solid understanding of AI technologies, responsible AI principles, and risk management frameworks.
• Experience developing AI use cases
• Strong organizational, change management and communication skills with attention to detail and follow-through.
• Experience preparing executive-facing materials.
Preferred Qualifications
3+ years managing cross-functional projects or programs
Experience with AI platforms and workflow automation tools (e.g. Power Automate, Microsoft CoPilot), and data visualization/reporting.
Education
Bachelor’s degree or recent certification in Artificial Intelligence, Machine Learning or Applied AI related fields or equivalent demonstrated work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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