Who We Are:
Hi! We’re and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on.
Headquarters: New York City, New York
Current Headcount: 180 People and counting….
About the role:
We’re seeking a Project Manager who will manage successful projects to ensure that our deployments are delivered on time and produce the desired results. In this role, you will be orchestrating all project-related activities, managing timelines, and bringing the required resources to support the project's success (both from Carbyne and its partners). You will be responsible for the successful day-to-day relationship between customers, partners, and Carbyne and work with relevant team members to create any required documentation requests. You will be meeting the customer regularly, following up on their needs and expectations making sure they get the best possible service expected.
Here’s what you’ll be working on:
- Oversee deployments from initiation to execution for assigned customer projects
- Coordinate and work closely with partners and customers to ensure a successful implementation process and customer satisfaction
- Create/manage commercial and pilot project plans
- Effectively manage & communicate project tasks and commitments with the Carbyne team and other relevant stakeholders
- Manage customer expectations, project schedules, and determine resource needs
- Identify business development and "add-on" sales opportunities as they relate to specific projects
- Lead internal, customer, and partner meetings to set expectations for all involved in the process
- Establish, develop, and manage key relationships with partners and customers
- Optimize and improve the work process and methodologies
- Collaborate with additional project resources to ensure smooth deployments to meet project expectations
- Communicate internal and external project updates.
- Identify risks, escalate early and work to identify the path forward that won’t delay the timeline.
- Have 3 - 5 years experience in a similar position in a B2B SaaS company, managing an entire project lifecycle
- Proven experience in working closely with R&D teams on product execution, technical team members, C-suite engagement for B2B SaaS or similar Command Staff engagement for B2G customers
- Strong leadership, management, and organizational skills
- Strong analytical and research skills - proven experience in using data and user research to glean customer insights, including directly interfacing with users
- Proven ability to work with cross-functional groups and drive decision-making
- Self-motivated with a hands-on approach
- Ability to thrive in a fast-paced, start-up environment
- Willingness to travel (domestically)
- Experience with Public Safety organizations preferred
Bonus points for: (optional)
- Experience in ESInet and I3 technologies
- Experience in cloud based deployments
- Comprehensive medical, dental, and vision insurance
- 401k, matching up to 4% of your salary
- Parental Leave Policy
- Unlimited vacation days
- Sick days
- Competitive options plan
- Health and Wellness Benefits
Our Promise:
Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Note: We are unable to support employment visas at this time.
What We Do
Why is it we have the ability to order a car with our phones, video chat with our families, and text with anyone in the world, but we’re not able to do any of those things when personal safety is on the line? Why are these tools available in our everyday lives, but not in moments of real need and urgency?
So, we did something about it. We decided to not just fix it, but to constantly improve it with ongoing updates so urgent communications never become stagnant again. We call it relentless innovation.
Our technology is built on the cloud for quick solves and fast integration, using an interface that keeps call managers top of mind. Through the power of one platform, we enable call centers to collect and quickly distribute information.
Carbyne enables mission-critical centers to use an advanced call management platform to unify the flow of information from all channels to a single UI. This UI is tailored for a seamless flow between every channel. With our cloud platform, everything can plug in, everything can evolve, and everyone can make better decisions.
Carbyne: we serve one and millions of benefits.
Why Work With Us
We need great brains who want to collaborate with the best and can envision new ways for emergency services to be smarter, safer, and better.
We hire builders. People who want bigger possibilities for themselves, so we help them reach their professional goals with ongoing training, support, and growth opportunities.