The Role
Leads data engineering projects and production support operations, including issue triage, sprint and Kanban planning, dependency management, documentation, engineering transitions, QA and production checklists, stakeholder coordination, and weekly delivery reporting. The role serves as the primary coordination point between India-based teams and US stakeholders, identifies risks, and ensures work items and operational processes remain current.
Summary Generated by Built In
Forward Air headquartered in Tennessee, USA, powers high-value logistics through expedited freight and intermodal solutions across major international gateways. Its newly launched strategic GCC IT captive unit in India serves as the core technology hub—engineering next-generation supply chain platforms, cloud systems, and data analytics with direct global impact.
Employment Type: Full-Time
Location: Mysore, India
Job Description
• Lead a structured knowledge-capture effort in your first weeks: batch job inventory, pipeline
dependencies, runbooks, known workarounds, failure history, and escalation contacts —
documented in Forward Air-owned locations and verified by the US team.
• Run daily triage of production issues, batch failures, and incoming requests, keeping every open
item assigned, prioritized, and current in Azure DevOps.
• Plan and track enhancements and projects across sprints or Kanban flow; manage scope,
dependencies, and dates with business owners and the US team.
• Coordinate transitions as new engineers join: shadowing plans, handoff checklists, and
readiness checks before work changes hands.
• Act as the single front door for questions to US engineers — batching and routing them so the
US team can review and unblock without being interrupted continuously.
• Enforce work-item hygiene and the team's QA and production checklists, including business
logic validation, not only data-movement checks.
• Produce a concise weekly scorecard: open production items, aging items, deliveries, risks, and
transition status.
• Identify delivery risks early and escalate with options, not just problems
Requirements
• Strong working knowledge of Azure DevOps boards, backlogs, queries, and dashboards.
• Ability to read and understand data pipelines, SQL, and job dependencies well enough to
challenge estimates and spot gaps — you do not need to code daily.
• Track record of producing clear operational documentation and runbooks.
• Experience running production support or incident triage alongside project delivery.Forward Air | Omni Logistics · Project Manager — Data Engineering — Job Description
• Excellent written English; able to communicate crisply with US business and technical
stakeholders.
• 5–8 years of experience in project management, delivery management, or technical programme
management, preferably in a data or software engineering context.
NICE T O HAVE
• Exposure to Azure Databricks, Azure Data Factory, or Talend environments.
• Experience in logistics, transportation, or supply chain.
• Experience leading a team through a vendor or platform transition.
• PMP, PRINCE2, or equivalent project management certification.
Skills Required
- Strong working knowledge of Azure DevOps boards, backlogs, queries, and dashboards
- Ability to understand data pipelines, SQL, and job dependencies sufficiently to challenge estimates and identify gaps
- Experience producing operational documentation and runbooks
- Experience running production support or incident triage alongside project delivery
- Excellent written English and ability to communicate with US business and technical stakeholders
- 5-8 years of experience in project management, delivery management, or technical program management, preferably in data or software engineering
- Exposure to Azure Databricks, Azure Data Factory, or Talend
- Experience in logistics, transportation, or supply chain
- Experience leading a team through a vendor or platform transition
- PMP, PRINCE2, or equivalent project management certification
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
