The Role
Manages customer-support projects by maintaining plans, schedules, resources, equipment status, risks, and KPIs. Coordinates with project managers, schedulers, technical teams, contractors, and customers to resolve conflicts and constraints. Leads diverse teams, communicates project status, supports operational requirements, and provides local travel assistance between customer facilities. Requires an active TS/SCI with Polygraph and familiarity with federal operational environments and Working Capital Fund projects.
Summary Generated by Built In
Acclaim Technical Services, founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.
We are actively recruiting for a Project Manager with a current TS/SCI w/ Poly to support our Network Solutions Division, based in Northern Virgnina.
Responsibilities include, but are not limited to:
We are actively recruiting for a Project Manager with a current TS/SCI w/ Poly to support our Network Solutions Division, based in Northern Virgnina.
Responsibilities include, but are not limited to:
- Apply expertise and leadership skills to ensure project goals and requirements are consistently met.
- Solve a range of straightforward problems by analyzing possible solutions using experience, judgment, and precedents.
- Ensure assigned projects follow project plans and are regularly updated with current status regarding equipment, resources, schedules, and risks.
- Collaborate with Project Managers and schedulers to help resolve schedule conflicts, equipment shortfalls, or resource constraints.
- Support customer Key Performance Indicators (KPIs) as required by the program.
- Provide local travel support between customer buildings or temporary assignment to alternate locations for special projects.
- Work required shift from 6:00 AM to 2:30 PM as part of a coverage team operating between 6:00 AM and 6:00 PM. Shift may need to flex given requirements.
- High School Diploma with 6+ years of experience, or an Associate’s Degree with 4+ years of experience, or a Bachelor’s Degree with 2+ years of experience.
- Direct knowledge of the customer’s operational environment, including ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice/video infrastructure.
- Demonstrated experience managing projects in a Working Capital Fund (WCF) environment.
- Demonstrated ability to manage teams with diverse skillsets in direct support of the customer mission.
- Proven ability to build and maintain constructive relationships with customers, stakeholders, technical teams, and contractors.
- Ability to clearly understand and discuss project statuses and offer practical solutions to issues.
- PMP, Scrum Master, or equivalent project management certification.
- Direct knowledge of the customer’s operational environment, including ticketing systems, desktop technologies, corporate applications, access administration, and voice/video infrastructure.
- Strong communication skills to effectively collaborate with co-workers, management, and customers; must be able to exchange accurate information.
- Ability to adapt to rapidly changing tasks and requirements while learning new skills quickly on the job.
- Must have a current/active TS/SCI with Polygraph.
- Must be able to remain in a stationary position at least 50% of the time.
- Must be able to operate a computer, phone, and other office equipment for extended periods.
- Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling (including under desks, moving floor tiles, and in server closets, some of which may be confined spaces).
- Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds; some equipment may require team-lift or use of carts.
- Must be able to ascend/descend a ladder (10+ feet high) while pulling cables and adjusting equipment.
Skills Required
- High school diploma and 6+ years of experience, or associate degree and 4+ years of experience, or bachelor's degree and 2+ years of experience
- Direct knowledge of the customer's operational environment, including ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice/video infrastructure
- Experience managing projects in a Working Capital Fund environment
- Experience managing teams with diverse skill sets in support of the customer mission
- Ability to build and maintain relationships with customers, stakeholders, technical teams, and contractors
- Ability to understand and communicate project status and provide practical solutions
- PMP, Scrum Master, or equivalent project management certification
- Strong written and verbal communication skills
- Ability to adapt to changing tasks and requirements and learn new skills quickly
- Current and active TS/SCI clearance with Polygraph
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The Company
What We Do
Acclaim Technical Services is a leading language, operations, and technology services company supporting U.S. Federal agencies, specializing in intelligence analysis, software engineering, and systems engineering for the defense and intelligence communities.
