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Job Purpose: The purpose of this role is to provide strategic oversight and coordination across the Operations department, ensuring alignment and efficiency in project execution, resource planning, and contractual obligations. This includes supporting Project Managers and other operational teams in delivering high-quality services, while also driving collaboration on RFP responses, contract reviews, and organizational input to meet business objectives. The role serves as a central point for integrating operational expertise into proposals and agreements, ensuring compliance, accuracy, and operational readiness.
Essential Duties:
- Supports a team of Project Managers responsible for managing and implementing all Corporate Core Products, and other related planned project activities
- Improves Team productivity by highlighting deficiencies and recommending alternate best practices, strategies with tools, training, process, reporting, automation, and associate engagement to Management Team
- Actively participates in RFP Win Plan meetings to present capabilities and potential risks of operations division requirements outlined in RFPs.
- Ensures all RFP project plans are created and submitted timely to the RFP analyst
- Ensures all RFP, Contractual Terms and Conditions, and related schedules are communicated to and agreed upon by the Implementation PMO.
- Provides RFP, Contract Teams, and Financial Engineering with compiled input on Field Service Headcount requirements, SLA requirements, and subcontractor procurement requirements.
- Manages Operational Input history documentation for RFPs and Contracts.
- Provides insight and feedback on implementing Key Performance Measures input, throughput, cycle time, and quality
- Interacts with cross-functional teams and their Management to help manage and strategize performance backlog and resource planning
- Responsible for other tasks and duties as assigned
Knowledge, Skills, and Abilities:
- Ability to work effectively in a team environment with associates
- Capability of effective planning and priority setting
- Polished cross-functional collaborative skills
- Polished communication skills (Verbal, Written, and Presentation)
- Proficient in all Microsoft Project Office applications, including MS Project
- Strong problem-solving skills
- Strong understanding of establishing predictive leading indicators ensuring performance
- Strong understanding of project management principles and quality principles
- Ability to coordinate multiple priorities using a dynamic work force and resource pool
- Ability to learn new technical concepts and systems
- Ability to quickly adapt personally, as well as lead a workforce to adapt to constantly changing environments and priorities
Minimum Qualifications:
- High school diploma or GED
- 5+ Years experience with coordinating multiple tasks
Preferred Qualifications:
- PMP Certified
- Bachelor’s degree in Business, Technology Management, or equivalent experience
- 5+ Years experience with project management coordination
- 7+ years in experience in Telecommunications and Support
- 5+ years in experience a leadership role
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
- Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping, and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.
- Occasionally, this position may need to reach, stoop, or kneel.
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
- $59,688.25 - $68,044.60 per year
- Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED
- 5+ years experience coordinating multiple tasks
- Proficient in Microsoft Office applications, including MS Project
- Polished verbal, written, and presentation communication skills
- Strong problem-solving skills
- Strong understanding of project management and quality principles
- Ability to coordinate multiple priorities using a dynamic workforce and resource pool
- Ability to learn new technical concepts and adapt to changing environments
- Ability to work effectively in a team environment
- Provide operational input for RFPs, contracts, and staffing/SLA requirements
- PMP Certification
- Bachelor's degree in Business, Technology Management, or equivalent experience
- 5+ years experience with project management coordination
- 7+ years experience in Telecommunications and Support
- 5+ years experience in a leadership role
What We Do
Aventiv Technologies is a diversified technology company that provides innovative solutions to customers in the corrections and government services sectors. Aventiv is the parent company to Securus Technologies and AllPaid, leading providers of innovative products and services. The collective power of these unified organizations deliver superior value and service to all of our customers nationwide. We believe society improves when modern standards of simplicity are integrated with the highest demands of security. That’s why we apply technology solutions to make complex connections more secure and more convenient than ever before. Whether in communications, media and entertainment, payments, or monitoring, we help transform the industries we serve and impact the lives they touch each day. We lead with technology to solve problems in revolutionary ways and are dedicated to making the complex simple by fusing integrated products with unparalleled service. With our legacy in superior security, we ensure safety and reliability at every touchpoint, and earn trust one connection at a time. Relentlessly improving, we optimize our data-driven solutions to improve outcomes for all of our customers, helping people and technology work better together.








