Project Management Specialist

Summary

Amadeus is looking for an Operational Excellence Project Management Specialist to join our Customer Operations organization and drive the successful delivery of operational excellence initiatives across our sites in Warsaw, Barcelona, Nice and Madrid. In this role, you will lead projects from definition through completion, partnering with cross-functional teams and senior stakeholders to plan, execute, monitor and communicate on initiatives that improve the way we work. If you're a structured, proactive project management professional who thrives on turning strategy into results and enjoys working across cultures and business lines, we'd love to hear from you.

Key Responsibilities

• Frame operational excellence initiatives by defining scope, objectives, success criteria and deliverables.

• Create, execute and continuously adapt work plans to meet evolving business needs.

• Manage the day-to-day operational aspects of projects, including resources, timelines and budget.

• Ensure deliverables meet quality standards, deadlines and the business case's anticipated benefits.

• Facilitate cross-functional collaboration across sites (Warsaw, Barcelona, Nice, Madrid) to keep teams aligned.

• Apply and enforce Amadeus project management methodology and standards.

• Support the adoption of new ways of working, in coordination with the change management team.

• Define and track KPIs that reflect initiative performance and inform decision-making.

• Monitor progress against plan, identify deviations and propose corrective or mitigation actions.

• Manage risks, issues, dependencies and decisions through structured controls.

• Gather and analyze feedback from impacted teams to improve processes, tools and materials.

• Prepare ad hoc reports and analyses on activity, key figures and progress for internal stakeholders.

• Prepare and deliver presentations to CMO leadership and Business Lines to secure buy-in and alignment.

• Communicate governance decisions and their impact clearly to relevant stakeholders.

• Contribute to governance routines, including status reporting and steering committees.

• Provide fact-based input to support strategic and cross-functional decision-making.

• Contribute to the team's project management toolkit, templates and best practices.

About the Ideal Candidate

• Proven experience in project management, ideally within operational excellence, process improvement or transformation projects.

• Strong planning, organizational and analytical skills, with the ability to manage multiple priorities simultaneously.

• Solid understanding of project management methodologies, tools and governance frameworks.

• Excellent communication and presentation skills, with the ability to adapt messaging for senior leadership and diverse audiences.

• Comfortable working in a cross-cultural, multi-site environment (Warsaw, Barcelona, Nice, Madrid).

• A proactive, results-driven mindset with strong problem-solving abilities.

• Experience managing risks, issues and stakeholder relationships in complex project environments.

• Fluent in English, both written and spoken; additional languages are a plus.

What We Can Offer You

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.