- Requirement Gathering & Planning: Collect, evaluate, and synthesize complex project requirements into clear, actionable operational execution plans in alignment with internal stakeholder objectives.
- Resource & Timeline Governance: Oversee end-to-end project schedules, financial allocations, team quality benchmarks, and manpower distribution to guarantee on-time deliverable execution.
- Cross-Functional Synergy: Serve as a central communication bridge to facilitate seamless coordination between content moderation teams, quality assurance leads, and internal business departments.
- Documentation & Reporting: Maintain accurate project documentation, audit trails, and periodic executive progress reports to track operational milestones.
- Client Satisfaction Strategy: Formulate and deploy client-centric strategies designed to elevate satisfaction metrics, operational transparency, and long-term retention.
- Talent Acquisition & Onboarding: Assess project-specific staffing requirements, design targeted recruitment strategies, conduct structured interviews, and manage background verification processes to onboard qualified contractor talent.
- Workflow Integration: Direct the complete onboarding lifecycle—including corporate orientations, policy training, and seamless integration into active project workflows.
- Performance Optimization & Quality Control: Continuously audit contractor outputs against established SLAs, enforce operational guidelines, and execute multi-tiered Quality Assurance (QA) protocols to maintain high accuracy and data consistency.
- Feedback & Mentorship: Provide ongoing operational support, conduct regular performance reviews, and deliver constructive feedback loops to optimize overall workforce efficiency.
- Process Optimization: Audit existing data labeling and content moderation workflows to diagnose operational bottlenecks and implement systemic process enhancements.
- Industry Alignment: Stay informed on global content moderation frameworks, AI-assisted labeling trends, and industry best practices to introduce scalable, innovative operational solutions.
Requirements
- Bachelor’s or higher degree in Project Management, Business Administration, Data Analytics, or a related discipline.
- Minimum of 1+ years of experience in project management, operations coordination, data analysis, or a closely related functional field.
- Strong analytical capabilities with a robust understanding of operational statistics, data interpretation, and workflow metrics.
- Advanced expertise in MS Excel (complex functions, data modeling) and data analysis tools. Direct proficiency in enterprise project management platforms (e.g., JIRA, Asana, Trello) is considered a distinct advantage.
- Exceptional attention to detail, high reliability, and a proven track record of rapid learning agility and adaptability in fast-paced environments.
- Superior verbal and written communication skills in English, with a demonstrated ability to articulate complex operational concepts, technical guidelines, and project metrics clearly to diverse internal and external stakeholders.
Benefits
- Hybrid Working options with Flexible Working Hours.
- Your Choice of Gear: Mac or Windows? You pick your preferred work equipment.
- Comprehensive Group Health Insurance.
- Monthly GrabFood and Grab Transportation credits.
- Job-related training courses, plus Free Language Courses and certificate fee coverage.
- 10+ days of annual leave.
- Free snacks and drinks available at the office.
Skills Required
- Bachelor's degree in Project Management, Business Administration, Data Analytics, or related discipline
- Minimum of 1+ years of experience in project management, operations coordination, or data analysis
- Advanced expertise in MS Excel (complex functions, data modeling)
- Proficiency with data analysis tools and understanding of workflow metrics and operational statistics
- Direct proficiency in enterprise project management platforms (e.g., JIRA, Asana, Trello)
- Exceptional attention to detail, reliability, rapid learning agility, and adaptability
- Superior verbal and written communication skills in English
What We Do
Data Wow is an expert in data processing and a leader in AI development. With vigorous computer visions and best-in-class solutions supported by our strong Japanese partner, we offer end-to-end tailored solutions across all data stages – data labeling, management, and deployment. We are well-equipped with the capabilities to deploy web/app development, data pipeline and warehouse, data analytics, data security, Artificial Intelligence (AI), and Machine Learning (ML). Examples of our solutions and technologies are full-service data labelling and tools, data engineering, predictive analytics, big data, and tech/AI consultation and training. We leverage our knowledge in an extremely specific domain to address and tackle novel business problems via data-driven systems. We are industry agnostic, and we solve pressing issues for companies of all sizes – from startups to large enterprises. Through our holistic approach, we combine the latest technology with in-depth business understanding to deliver actionable, impactful and measurable values. Interested to learn more or work with us, please visit us via our website https://datawow.io/careers
