The Role
Coordinate implementation projects, support communication, and assist teams to ensure timely deliverables and enhance customer experiences. Ideal for someone starting in project coordination.
Summary Generated by Built In
We’re looking for a detail-oriented and customer-focused Implementation Management Coordinator to support our client delivery team. This entry-level role is ideal for someone eager to grow in project coordination and customer success. You’ll help ensure smooth product implementations from purchase through delivery by coordinating tasks, maintaining communication, and supporting key milestones. This position works closely with Implementation Managers and cross-functional teams to deliver excellent customer experiences, while developing the skills necessary to transition into future project management or client-facing roles.
Major Responsibilities:
- Support implementation projects by coordinating key tasks, tracking progress, and ensuring deliverables stay on schedule
- Act as a secondary point of contact for customers, providing responsive, professional communication throughout the implementation process
- Maintain accurate project details, documentation, and updates in tools such as Jira, Salesforce, or Smartsheet.
- Assist with scheduling meetings, capturing notes and action items, and following up with teams to ensure completion.
- Identify potential delays or blockers early and escalate them to Implementation Managers as needed.
- Contribute to internal process improvements that enhance the smoothness and speed of implementations.
- Collaborate with technical and customer support teams to troubleshoot issues and ensure a seamless client experience.
Education and Experience:
- Bachelor’s degree in Business, Information Systems, or a related field preferred (or equivalent experience)
- 0–2 years of experience in customer support, onboarding, project coordination, or related fields
- Comfortable working with technology and learning new software tools (e.g., CRM or project management systems)
- Strong organizational and multitasking skills with attention to detail
- Clear, professional communication skills, both written and verbal, with a customer-first attitude
- Problem-solver who can stay composed under pressure and adapt to shifting priorities
- Team-oriented, proactive, and eager to learn
Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Top Skills
JIRA
Salesforce
Smartsheet
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The Company
What We Do
Emsi Burning Glass is a labor market analytics firm, using data to drive economic prosperity.
We collect and integrate complex labor market data and build user-friendly tools to help you understand employment, economic trends, and training needs for your region.
We believe that a skilled, well-prepared workforce drives economic prosperity.
We work with clients in higher education, workforce development, economic development, site selection, and talent acquisition.
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