Prime System Solutions is seeking a Project Engineer to execute a variety of projects for the diverse clientele that utilize Prime Solutions as a Managed Services Provider. This position focuses on delivering projects according to scope utilizing Microsoft Server, M365 products and Azure cloud services. Prime's primary goal is to deliver client delight with each solution.
Job Responsibilities:
- Assist in the execution of IT projects, including hardware and software implementations, network upgrades, and system migrations.
- Staging of several types of technology including Desktops, Laptops, POS systems, Server hardware, networking including wireless, switching and firewalls.
- Installation of hardware at the customer site.
- Installation of software including Hypervisor technologies and OS level.
- Migration and support of customer specific applications.
- Work with Project Managers to identify tasks and timelines for completion.
- Provide clients with updates and set expectations for work to be completed.
- Provide technical support to clients during project implementations.
- Posting time entries accurately to tickets and tasks using Prime's ticketing system.
- Create and maintain project documentation using Prime's documentation tool, including technical specifications, configurations, and support documentation.
- Collaborate with internal teams, including senior engineers, sales, and support, to ensure seamless project coordination.
- Perform any additional job duties as requested by management to contribute to the overall success of the organization.
Requirements
- Basic knowledge of MS Server including Group Policy, Active Directory, DNS, DHCP.
- Understanding of server hardware including Raid and Idrac Technlogies.
- Basic knowledge of Networking including wireless, wired and Firewalls.
- Basic knowledge of M365 products and services.
- Basic knowledge of how backups work.
- Azure cloud technologies, Virtualization Technologies including VMware ESXI and MS Hyper-V. Bonus skill
- Backup platforms including Veeam and Datto Ticketing systems. Bonus skill
- Demonstrate initiative, independent judgment, ability to work under high pressure situations, and utilize established procedures to address client needs.
- Strong customer service skills required.
- Participation in rotating on-call program.
- Ability to be a trusted advisor to clients; effectively relay information to non-technical clients Ability to adapt to a rapidly changing work environment, manage competing demands and deal with frequent change, delays or unexpected events.
Tools:
- Server experience of installation and support, VMware Esxi.
- Windows server including: GPOs, AD, DHCP and DNS, Server hardware, Backup configuration, Datto, Veeam, application migrations.
- Network installation and support including: Firewalls and Switches
- Wireless including, SSID configuration and Network planning.
- M365 installation and support including: User migrations, Azure AD and Azure AD connect installation and support.
- MFA Deployments and Conditional access
- Intune
Skills Required
- Basic knowledge of MS Server including Group Policy, Active Directory, DNS, DHCP
- Basic knowledge of Networking including wireless, wired and Firewalls
- Strong customer service skills
- Participation in rotating on-call program
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution. We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal. Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it. Our Core Services: Managed Services Talent Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts. IT Consulting: Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence. Financial Consulting: Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth. We provide you with the resources so that you can unlock borderless growth.
