The Project Engineer (PE) is integral to the success of both clients and the MSP. The PE is responsible for implementing high-level IT solutions using industry-standard project methodologies. This role involves deploying end-user equipment and network technology at client sites and datacenters, tailored to specific business and technical requirements.
As a client-facing expert, the PE collaborates with the Design Desk and Project Manager (PM) to execute technical initiatives, communicate effectively across corporate structures, and generate Non-Recurring Revenue (NRR) based on a pro forma utilization plan.
Key Responsibilities1. Professional Services Project Engagements- Deployment: Provide remote and onsite services, ensuring projects are completed on schedule and within budget.
- Project Lifecycle: Adhere to established processes, including intake, planning, equipment setup, and configuration.
- Execution: Manage timely maintenance windows for cutovers and provide after-hours services as necessary.
- Post-Project: Confirm technical alignment post-implementation, manage scope creep, and complete all technical/status documentation.
- Administration: Maintain accurate time entry and tracking in PSA applications.
- Peer Review: Review proposals for solution validation to ensure technical feasibility.
- Design Assistance: Provide subject matter expertise to the Design Desk Engineer (DDE) during the design phase.
- Incident Support: Engage in billable service incidents when assigned and participate in the on-call rotation.
- Onboarding: Actively participate in the onboarding of new clients, providing detailed core network infrastructure documentation.
- Daily Huddle: Report accomplishments, utilization, and present planned work for the day.
- Knowledge Transfer (KT) Meetings: Meet with the DDE and vCIO to receive business and technical requirements for each new project.
- Project Status Meetings: Support the PM in preparing for and conducting status meetings with clients.
- PE/PM Sync: Regularly scheduled meetings with the Project Manager to verify schedules and meet deadlines.
- Standards Committee: Bi-weekly participation to assist in the development of technology standards.
- 1:1 Meetings: Review individual performance, challenges, and improvement strategies with the Team Lead.
- Utilization: Target of 85% Billing Utilization and 100% Effective Utilization.
- Project Volume: Management of Open Projects, Projects Closed, and Onboarding Projects.
- Budget Control: Monitoring the number of Open Over-budget Projects.
- Backlog Management: Tracking Billable and Non-billable hours backlog.
- Client Satisfaction: Monitoring CSAT Scores and Response Rates.
- Technical Proficiency: Expert-level knowledge in relevant technologies with a drive for ongoing skills development.
- Process Driven: Strict adherence to Professional Services (PS) Team workflows.
- Task Management: Proficiency in prioritizing complex project details to meet strict deadlines.
- Communication: Strong verbal and written skills for effective client-facing interactions.
- Education: Bachelor’s degree, tech school degree, and/or relevant industry certifications.
- Experience: Proven history of operational success and maintaining high levels of client satisfaction.
- Technical Passion: Substantial experience and a commitment to staying at the forefront of industry developments.
- Business Acumen: Understanding of organizational structures to foster successful project outcomes.
- Project Engineers (PEs) report directly to the Project Manager (PM).
Top Skills
What We Do
M3 Networks provides courageous, reliable IT that is done differently. We believe in a holistic approach to managed IT services giving you peace of mind. Contact M3 Networks to help you with your IT, cyber security and network support needs. Let’s chat about your current IT, your goals for the future and how M3 Networks can help you get to the next level. Our CORE VALUES below have allowed us to grow tremendously without sacrificing quality or personal touch: SERVICE FIRST – we are a customer service company first. We always go the extra mile to serve our clients and our community. BE ACCOUNTABLE – we are responsible for our successes and for the success of our clients. ALWAYS PROACTIVE – we provide communication and technology that is always proactive. ALWAYS OPTIMISTIC – we not only bring only knowledge but compassion and optimism to all challenges. Give us a call at 817-756-8716, we are always eager to solve a challenge, provide a helping hand or a listening ear. M3 Networks is always looking for ways to serve our community. If you have a church, a charity or a non-profit board that needs local volunteers please feel free to reach out.
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