BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
Supports the delivery of customer implementation projects by coordinating setup activities, tracking progress, and facilitating communication across internal teams and client stakeholders. Works directly with clients and project teams to assist with onboarding activities, manage access coordination, support data-related tasks, document processes, and help facilitate or coordinate training sessions for users.
Tracks project tasks, timelines, and deliverables, ensuring accurate documentation and clear communication throughout the project lifecycle. Identifies and documents project issues or risks and escalates them to project managers or technical teams for resolution. Captures client feedback and helps drive continuous improvement of processes, documentation, and service delivery. Provides coordination support for both remote and on-site implementations as needed.
What You’ll Do
- Support multiple concurrent customer implementation projects
- Track and maintain project plans, timelines, and key milestones
- Coordinate meetings, capture notes, and track action items and owners
- Communicate project status, updates, and next steps to customers and internal teams
- Assist with onboarding activities including access setup and scheduling for clients
- Support documentation of project processes, workflows, and deliverables
- Track project risks, issues, and dependencies; escalate as needed
- Coordinate with technical and non-technical teams to support issue resolution
- Maintain accurate project records in internal systems
- Support continuous improvement efforts through documentation and feedback
What You’ll Bring
- Bachelor’s degree or equivalent experience
- 0–2 years of experience in project coordination, customer support, or administrative roles
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Basic understanding of project management concepts
- Ability to collaborate effectively with cross-functional teams
- Willingness to learn new systems, tools, and processes
- Proficiency with Microsoft Office 365 tools
Nice To Have
- Exposure to project management tools (e.g., Microsoft Project, Smartsheet, Jira)
- Experience working in a technology or software delivery environment
- Familiarity with CRM or PSA tools (e.g., Salesforce, FinancialForce)
- Basic understanding of software implementation or onboarding processes
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
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Skills Required
- Bachelor's degree or equivalent experience
- 0-2 years of experience in project coordination, customer support, or administrative roles
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Basic understanding of project management concepts
- Ability to collaborate effectively with cross-functional teams
- Willingness to learn new systems, tools, and processes
- Proficiency with Microsoft Office 365 tools
What We Do
BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges. Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. The BeyondTrust Universal Privilege Management approach secures and protects privileges across passwords, endpoints, and access, giving organizations the visibility and control they need to reduce risk, achieve compliance, and boost operational performance. We are trusted by 20,000 customers, including 78 of the Fortune 100, and a global partner network.
