The Role
The Project Coordinator supports project planning, execution, and closure, manages resources, monitors SLAs and KPIs, and communicates with stakeholders while maintaining project documentation.
Summary Generated by Built In
WE’RE HIRING FOR A PROJECT COORDINATOR IN NAVI MUMBAI, INDIA!
Excis is a global IT support leader, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
· Client in 190+ countries
· 6000+ Engineers
· 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
JOB DESCRIPTION
The project coordinator (PC) role is multifaceted, blending administrative precision with technical oversight.
The PC Core responsibilities include below :
The PC Core responsibilities include below :
- Project Lifecycle support: Assisting in the planning, execution, and closing of service projects. This includes tracking milestones and ensuring all deliverables align with the initial scope.
- Resource Coordination: Managing the scheduling and allocation of technical staff or field engineers to ensure the right talent is available for specific tasks.
- SLA & Performance Monitoring: Tracking Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure the client receives the promised level of service.
- Stakeholder Communication: Serving as a point of contact for clients, providing regular status updates and managing expectations regarding timelines or service hurdles.
- Documentation & Reporting: Maintaining comprehensive project documentation, including Minutes of Meetings, PO consumption tracker, Dispatch Tracker, budget trackers, and final service reports.
- Issue Resolution: Identifying bottlenecks in service delivery and coordinating with various departments to implement corrective actions.
Requirements
Key Skills and Qualifications
- To excel in this role, a candidate typically needs a mix of "soft" organisational skills and "hard" industry knowledge:
- Technical & Professional
- ITSM Knowledge: Familiarity with frameworks like ITIL (Information Technology Infrastructure Library) is often essential.
- Project Tools: Proficiency in tools like Remedy, SNOW, Excel, PowerPoint, etc
- Data Analysis: The ability to interpret customer feedback and performance metrics to identify trends.
Functional Skills
- Communication: Exceptional verbal and written skills for drafting professional emails and leading status meetings.
- Problem-Solving: A proactive approach to managing service failures or resource shortages.
- Time Management: The ability to juggle multiple projects or service tickets simultaneously without losing track of details
Benefits
- PF
- Medical Insurance
Skills Required
- Familiarity with ITIL frameworks
- Proficiency in project tools like Remedy, SNOW, Excel, PowerPoint
- Exceptional verbal and written communication skills
- Problem-solving skills
- Time management skills
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The Company
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
