🔍 What we're looking for:
Humata Health Inc. is seeking a dynamic and results-driven Project Coordinator to join our Delivery team. This role supports customer implementations by assisting project managers with planning, execution, coordination and communication activities. This role focuses on building strong, foundational project management skills, customer-facing experience and healthcare domain knowledge, with increasing ownership over time.
📍Location: Hybrid - Orlando, Florida, US or Remote, US
✅ What you’ll do:
Customer Implementation SupportSupport Project Managers in executing customer implementations from kickoff through go-live and early post-launch.
Assist with maintaining project plans, timelines, and task tracking in Smartsheet
Coordinate implementation activities across planning, build, testing, and go-live phases.
Track project dependencies, risks, and action items, escalating issues to the Project Manager as needed.
Serve as a secondary point of contact for customers and internal stakeholders during the implementation process
Schedule and coordinate customer and internal meetings, including preparing agendas and materials.
Provide training coordination, support, and scheduling assistance with customer end users
Operational Excellence & Execution
Maintain accurate project documentation, including meeting notes, risks, issues, and status updates.
Send meeting summaries and next steps within one business day after implementation meetings.
Support the execution of project communication plans to ensure stakeholders are informed of progress and upcoming milestones.
Assist with testing and training preparation activities, including documentation and coordination.
Help obtain and track payer, portal, and EHR credentials required for implementation.
Support reporting and dashboard updates related to project health and milestones.
Maintain streamlined and updated internal documentation, folders, and customer-facing collateral
Participate in Go-Live Check-In Calls alongside Project Managers and Customer Success Managers.
Partner with CSMs and Support teams to monitor post-launch issues and reporting accuracy.
Observe and learn how customer workflows align with product functionality; flag gaps or questions for escalation.
Collaborate with cross-functional teams (Sales, Product, SMEs) to support customer needs.
Actively seek feedback and coaching to grow project management and customer-facing skills.
🛠 What you’ll have:
Bachelor’s degree in Business, Healthcare Administration, or a related field.
1-3 years of experience in a coordination, customer support, operations, or project-related role in a healthcare, SaaS, or technology environment
Interest in healthcare operations, prior authorization or revenue cycle workflows
Analytical mindset with the ability to use data to track progress, identify trends, and flag risks
Strong written and verbal communication skills, and attention to detail
Ability to manage multiple priorities in a fast-paced environment
A customer-first mindset & collaborative team player
⭐Preferred Experience & Skills:
Comfortable working with project tracking tools (Smartsheet, Google Workspace, Slack)
Experience working in startup environments with healthcare software and familiarity with HIPAA compliance and PHI handling
This role may require occasional travel (up to 10-15%), as part of implementation team support
🚀 Why Join Humata Health?
Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes
Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles
Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match
Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued
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Pay Transparency
Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.
Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.
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Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.
Top Skills
What We Do
Solving Prior Authorization on Both Sides of the Fax Machine:
Humata is revolutionizing Prior Authorization and Utilization Management with cutting-edge AI and automation. Our commitment is to deliver a seamless, efficient, and automated workflow for healthcare providers and payers.
At Humata, we transcend traditional automation, addressing the complexities of prior authorizations with a powerful blend of AI, automation, and unparalleled payer connectivity. This transformative approach revolutionizes the entire end-to-end experience, setting a new standard for the prior authorization and utilization management process.
Humata's mission for providers and payers is to make 90% of PA touchless, enable processing to be completed in <2 minutes when human intervention is required, and bring complete transparency for patients throughout the process
