Job Description:
- Responsible for your own safety, and shared responsibility for the safety of all NEXTracker staff, contractors, and visitors to your project sites. A good understanding of WHS principles and safety management is required
- Read, understand, and comply with NEXTracker company policies and procedures as outlined from time to time.
- Responsible for managing groups of Projects from PO to Commissioning and taking ownership of all aspects of these Projects.
- Provides technical support for NEXTracker customers, ensuring a best-in-class customer experience and providing product and systems expertise to the customer
- Develop and maintain technical understanding of PV solar tracking systems and associated tools
- Ensure a strong customer care experience and be able to effectively communicate resolutions for customer issues
- Oversee the safety and daily project workflow of the Technical Adviser(s) and
- Commissioning Teams assigned to the site.
- Coordinate the ordering of tools for the Projects and ensuring availability of tools and training for the Projects
- Manage Project P&L including revenue forecasting, invoicing, cash flow and cost management
- Provide customer field support for installation and quality control, including driving resolution to quality issues by Non-Conformance Report and Construction Deviation Report processes
- Coordinate and drive the successful on-time delivery of all products needed from PO to delivery, liaising with Design Engineering, Supply, Logistics, freight forwarders and the customers.
- Establish, measure and report key performance indicators for customer care to drive behavior and performance
- Play a key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessment and feedback
- Supports product development, sales, and marketing as requested
- Internal customer voice, an advocate for the customer within NEXTracker.
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Culture is our Passion
What We Do
Since day one, Nextracker’s mission has been to transition the world to affordable, renewable power, by developing the highest-performing and resilient solar tracking technologies and software in the market for our customers.
From sustainable tracker solutions that conform to uneven terrain and withstand extreme weather, Nextracker systems have resilience built in. Nextracker leads the solar industry with solar tracker technologies that optimize and increase energy production while reducing costs for significant plant ROI
