Are you a task master that goes above and beyond the call of duty to provide excellent customer service? We are looking for a Scheduling Coordinator that will schedule production crews for efficiency, manage projects, communicate project plans with internal stakeholders/customers, and liase with our sales and leadership teams.
Qualifications:
As Scheduling Coordinator you will be responsible for:
- Scheduling and Project Coordination
- Meet or exceed goals for scheduling crews to capacity.
- Review installation calendar and make decisions that increase efficiency and productivity.
- End-to-end review of jobs to ensure all required tasks are completed (e.g. customer calls, proposal updates, invoice review, etc.)
- Partner cross-functionally with accounting, sales, production, Thrasher sales, etc. to ensure data accuracy.
- Build strong relationships with Branch Managers and Hello Garage leadership.
- Customer Support
- Follow up on reviews, Net Promoter Score (NPS) and cases to ensure customer satisfaction.
- Share learning experiences with management team and individuals.
- Answer questions and problem solve for customers.
- Leads and participates in orientation and training as it relates to improving the customer experience.
- System Support
- Add or remove Customer Relationship Manager (CRM) system access.
- CRM set up and maintenance of calendars, availability templates, zones, and zip codes.
- Troubleshoot CRM issues (open tickets, reset passwords, coordinate resources for help)
- Add or remove access for various user groups.
- National Appointment Center:
- Provide phone coverage as needed to ensure scorecard metrics are achieved.
- Provide CRM support (report development, troubleshooting, etc) to National Appointment Center team.
Education and Experience
- 5+ years relevant experience.
- Strong project management skills.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with cross-functional teams and external partners.
- Strong problem-solving skills and the ability to adapt to changing circumstances.
- Familiar with project management software.
Benefits You'll Enjoy:
- AMAZING CULTURE: Four-time winner of the Best Places to Work in Omaha! Fun, family environment! Collectively driven by our purpose to redefine the contractor industry for the better.
- GENEROUS BENEFITS: Medical, dental, vision, life, and other insurance; retirement plan with profitability match; 3 weeks paid time off to start & 7 holidays; paid paternal / maternity leave; onsite cafeteria; onsite gym and locker rooms; casual dress policy; and more.
- CAREER DEVELOPMENT / GROWTH: Majority of our new roles are filled by internal promotions.
About Us:
Supportworks comprises a family of distinct companies that share a single purpose: to redefine the contractor industry. Foundation Supportworks develops, manufactures, and distributes foundation and concrete repair products to a network of over 130 home repair contractors across North America and beyond. Hello Garage is a franchise system that is opening up the possibilities in the garage renovation space. And SolutionView is a software company that develops digital tools that radically improve the contractor-homeowner experience.
Supportworks is an Equal Opportunity Employer (EOE) and we welcome you to apply!
What We Do
Supportworks is a Certified Evergreen company currently comprising three main brands. Foundation Supportworks designs, manufactures and delivers a range of products to a worldwide network of foundation and concrete repair dealers. Hello Garage is a leading national garage renovation franchise. SolutionView develops proprietary software designed to streamline and improve the contractor-homeowner experience.
But that’s only part of the story!
Headquartered in Omaha, Nebraska, Supportworks was founded in 2008 by Greg Thrasher, the owner of a successful home-services company that was looking to vertically integrate and become a supplier focused on redefining an entire industry. In less than a decade, we become one of the fastest growing companies in America. We operate on the principle that More Is Possible in our industry, and back that up by providing radical support to our partners, including consulting and training in all facets of business –– from marketing and sales to technical and production know-how, to accounting and leadership. Together, we’re redefining our industry, and that’s our driving purpose.
We’re also redefining the workplace, creating a space where people feel welcomed, free and encouraged. We foster a creative and innovative environment where big thinkers have the room to DO. We’re a group of dynamic, determined, inventive, enterprising, focused and FUN people, building something bigger than ourselves. Best of all, we were named one of the top five Best Places to Work in Omaha in 2020 AND 2021. Come redefine with us!
