Project Coordinator

Element has an opportunity for a Project Coordinator at our Fairfield, OH site. The primary function of the Project Coordinator is to maximize sales opportunities by creating a world-class first impression for customers who contact Element through the sales inquiry website forms and telephone numbers.

As the first point of contact for global customers, the Project Coordinator plays a vital role in the Element sales process. The position consists of multiple responsibilities which help ensure a centralized, consistent customer experience. This includes professionally answering incoming calls and emails from internal and external customers, asking sales-minded questions to pre-qualify incoming requests, posing technical questions to further clarify customer requirements, and efficiently assigning incoming leads to the Element location most capable of providing services.

Salary: $28- 32$/hr DOE 

• Serve as the primary point of contact for customers and prospects, supporting the sales process through qualification, relationship development, needs assessment, solution presentation, quotation support, and account growth. • Proactively engage customers through phone, email, web conferencing, and web inquiries to identify requirements, communicate Element's value proposition, and deliver exceptional customer service. • Build, maintain, and strengthen customer relationships by acting as a liaison between customers and internal teams, ensuring customer needs are understood, addressed, and resolved promptly. • Manage quotation and inquiry activities for standard products and services, including gathering technical requirements, obtaining pricing and lead times, preparing quotes, processing sales invoices, and providing status updates. • Utilize knowledge of Element's services, capabilities, and laboratory network to route customer requests to the appropriate business units and ensure efficient service delivery. • Support revenue growth and achievement of sales goals through account penetration, opportunity conversion, and identification of current and future customer needs. • Coordinate with sales, laboratory, quality, operations, and other cross-functional teams to resolve customer concerns, handle service issues, and ensure customer satisfaction. • Follow up on customer requests, inquiries, complaints, shipping and delivery information, and other service-related matters to ensure timely resolution and a positive customer experience. • Maintain accurate customer records and activity documentation within Dynamics CRM, including contact management, call logs, opportunity tracking, duplicate removal, and data updates. • Develop and maintain a strong working knowledge of Element's service offerings, capabilities, processes, and industry applications through ongoing training and professional development. • Assist with customer support, marketing initiatives, and other related activities that enhance customer engagement and business performance. • Ensure compliance with all company policies, ethical standards, trade compliance requirements, and applicable safety, environmental, and corporate governance regulations.

• 1 - 3 years of sales, marketing, or customer service experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Non-English language proficiency is preferred
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry
• Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Must have valid Driver’s License, with an acceptable driving record under Element’s policy
• Experience in interpreting testing procedures and requirements
• Proficiency in Microsoft Applications (Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Well-developed oral and written communication skills to meet a variety of communication needs
• Good interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

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At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

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