Project Coordinator
About Us
We are a luxury home design showroom serving high-end residential clients and interior designers throughout Orange County and Los Angeles. We specialize in premium window treatments and home furnishings for luxury properties, working with distinguished interior designers and discerning homeowners.
The Role
We're seeking a technically sharp, detail-driven Project Coordinator to manage a portfolio of window-treatment projects from order to installation. You'll support Project Managers by owning project accuracy, keeping production and delivery on schedule, and be the operational link between clients, designers, installers, and vendors. Over time, you'll take on increasing ownership of project oversight currently handled by the owner.
Location: Laguna Niguel, CA 92677
Job Type: Full-Time, On-Site
What You Get:
- $38-40/hour, experience dependent
- Performance bonus opportunities
- 7 days paid time off
- 5 sick days per year
- CalSavers retirement plan with transition to 401(k)
- Full gas mileage reimbursement for field work
What You'll Do:
Project Coordination (Core Focus)
- Manage a pipeline of ~20 active projects simultaneously, tracking status, fabric/yardage, and production timelines
- Ensure quoting and system records are technically accurate
- Communicate project status to clients throughout the full lifecycle
- Proactively identify and resolve issues before they escalate
- Coordinate with interior designers, installers, workrooms, and vendors
- Manage warranty and service requests
- Review daily KPIs, metrics, and project status
Lead Generation and Client Management
- Respond promptly to new leads and schedule client consultations
- Manage and maintain CRM pipeline with accuracy and attention to detail
- Follow up on proposals and monitor lead response times
- Collect client satisfaction feedback and referrals
- Provide sales support as needed
Field Operations
- Conduct field work at 2-3 installations per week
- Capture professional before, during, and after project photos and videos
- Welcome clients at the showroom and provide consultations
- Handle sample delivery, client coordination, and errands
Systems and Process Improvement
- Lead weekly operations meetings
- Improve internal workflows and standard operating procedures
- Identify bottlenecks and recommend improvements to increase efficiency
- Maintain accurate records across CRM and project management systems
Additional Duties
- Support designer events and networking (2-5 per year)
- Assist with showroom maintenance, ensuring the space is clean and organized
Who You Are:
- 2+ years of experience in project coordination for window treatments, interior design, custom home furnishings, or a closely related trade
- Comfortable owning technical details: quoting, fabric/yardage tracking, production schedules
- Proven ability to manage a quantity of concurrent projects with strong prioritization and adaptability
- Exceptional written and verbal communication skills
- Experience serving high-end or luxury clientele
- Proficient or agile in Excel, ClickUp or similar project management tools, CRM systems, Microsoft platforms, OneDrive, and AI tools
- Social media savvy
- Ability to make independent decisions with confidence and integrity
- Valid driver's license and reliable vehicle
- Physical ability to move around, walk, drive, and carry 30-50 lbs regularly
If you're a go-getter with strong project management chops in the design or window-treatment world, personable, and trustworthy, this is the role for you. Apply today.
#IND2Skills Required
- 2+ years of experience in operations, project coordination, client success, office management, or business operations
- Ability to manage multiple projects simultaneously
- Exceptional written and verbal communication skills
- Experience serving high-end or luxury clientele
- Advanced organizational and time management skills
- Proficiency with technology platforms and AI
- Social media proficiency
- Ability to make independent decisions with confidence and integrity
- Valid driver's license and reliable vehicle
- Ability to walk, drive, move around, and carry 30–50 pounds regularly
What We Do
Behind the Design specializes in recruiting, training, and operations process development for interior design and home remodeling companies. Our mission is to engage, educate, and evolve small businesses, by creating training and operational systems that will inspire their employees, streamline costs, and develop a ROCKSTAR culture to drive profits! From window coverings to interior design, furniture and flooring, closets and painting or electrical, if you serve a residential or commercial clientele that provides full circle consultation to install services, we will assist you in building your business to be scalable from $2m to $10m and beyond. We will help you find the right people and put them in the right seats, train them to be productive in their sales, customer service, or business development roles, and craft procedure manuals that will give them a roadmap to succeed.
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