Project Coordinator

Description

Project Coordinator

Location: Surgere, LLC Headquarters in Green, Ohio

Reporting: Director of Customer Deployment

General Responsibility: The Project Coordinator is responsible for supporting Project and Program Managers with the overall project scope, schedule, budget, and quality standards of new Surgere installations and expansion initiatives. They work with and direct internal teams and subcontractors to ensure successful project development and execution, while meeting all internal and external milestones and deadlines. The Project Coordinator is expected to manage multiple tasks and deadlines concurrently. 

Project Coordinator Job Duties:

• Partner with the sales and program management to understand customer expectations and have clearly defined business and technical requirements.
• Manage installation projects through clear communication with internal/external partners, coordination of resources, on-site management and/or remote oversight of installation partners, thorough training of customers on our hardware and the Interius platform, and an effective transition of ongoing support to Customer Care and Program Management Teams.
• Support project schedules and milestone tracking.
• Communicate with internal and external stakeholders on project updates, reporting, and meeting planning.
• Work with Procurement on the required hardware and/or services from suppliers ensuring on-time delivery and installation.
• Balance multiple projects in various stages of implementation adjusting quickly as required by end-user schedule changes.
• Identify and mitigate project risks.
• Engage the program manager and/or project manager to defuse any volatile customer situations.
• Act quickly to resolve technical issues leveraging the program manager and/or project manager and the Surgere Customer Care and Technology teams.
• Provide day-to-day direction to project resources.
• Effectively run weekly status calls with assigned clients as necessary.
• Ensure 100% of Surgere’s clients are “Raving Fans”. 

Requirements

Knowledge, Skills and Abilities:

• Must possess excellent customer service skills and ability to effectively interface with clients
• Demonstrate ability to work with cross–functional teams to achieve desired results
• Demonstrate excellent verbal, written and interpersonal communication skills are required
• Demonstrate ability learning and navigating multiple technology systems
• Demonstrate excellent attention to detail and organizational skills 
• Must be self-motivated and able to adapt to a rapidly changing environment
• Must possess time management skills
• Must possess good independent problem solving/troubleshooting skills 

Physical Requirements:

• May require extended periods of standing, walking or sitting
• Must be able to lift up to 25lbs
• PPE must be worn where required when working in manufacturing or industrial environments

Travel: 25-30%

Core Competencies:

Values. Demonstrates in word and action Surgere’s core values of caring, trust, sense of urgency, responsibility, passion and persistent discovery, in all matters at all times.

Relationships. Builds authentic relationships in the service of enhancing individual and team performance to support Surgere’s work.

Communication. Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.

Quality Results. Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.

Change Capacity. Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities.

Emotional Maturity. Demonstrates effective interpersonal skills.

Self-Development. Is dedicated to the improvement of own capabilities and demonstrates this through the continual expansion of knowledge and skills.