Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Orchestrate success—lead timelines, teams, and tasks to deliver projects that make a difference.
What is the role
This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects
The following include but may not be limited to the responsibilities of the Project Coordinator:
- Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction
- Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations
- Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations
- Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle
- Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions
- Effectively communicate schedule changes to all relevant stakeholders
- Accurately recording relevant data in all systems
- Developing and maintaining effective working relationships with personnel from all departments
- Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others
- Other duties as required
Work Set-up / Work Schedule
- Remote
- Shifting schedule
Who we are looking for
Successful candidate must possess:
- Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging
- IT project management background preferred
- 2+ years of experience in corporate IT and project coordination
- 2+ years of technical support in a global setting (preferred)
- Skilled in using ServiceNow or equivalent ticketing platforms
- Experienced in vendor coordination and remote issue resolution
- Strong communication, organizational, and client engagement abilities
- Knowledgeable in project management practices and handling multiple projects
- Detail-driven, proactive, and highly adaptable
- Holds a degree or certification in IT, Computer Science, or a related discipline
What we offer
- Day 1 HMO + 1 Free dependent
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differentials pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Skills Required
- Experience with infrastructure technologies, including cabling, wireless, audiovisual systems, end-user devices, and PC imaging
- Two or more years of experience in corporate IT and project coordination
- Proficiency using ServiceNow or equivalent ticketing platforms
- Experience with vendor coordination and remote issue resolution
- Strong communication, organizational, and client engagement abilities
- Knowledge of project management practices and ability to handle multiple projects
- Degree or certification in IT, Computer Science, or a related discipline
- IT project management background
- Two or more years of technical support experience in a global setting
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
