- Facilitate and manage all aspects of workforce scheduling, planning and allocation in relevant systems for work orders as proposed by client and available capacity
- Schedule work orders with customers via phone and / or email to arrange access for our workforce
- Coordinate all inductions, pre approvals, and any additional requirements requested by the customer
- Working efficiently with Service Stream and client systems and databases
- Maintain an organised and up to date database documenting all administrative tasks performed
- Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the client and customers
- Identify and consolidate data from the client in order to plan and allocate work orders
- Maintain field resource leave requests to ensure adequate resourcing
- Attend weekly stakeholder and client meetings to deliver comprehensive scheduling progress reports
- Undertake and complete any other duties as requested by the Scheduling & Performance Manager
- Strong focus on problem solving, compliance and servicing the client’s expectations
- Minimum 12 months experience in work order management & scheduling role
- Knowledge of the electricity industry in Australia desired
- Professional and confident talking to commercial customers
- Competencies in MS Office suite: Word, Excel, Outlook
- Excellent organisational and administration skills
- High level attention to detail
- Able to work discreetly with sensitive and confidential information
About us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Skills Required
- Minimum 12 months experience in work order management and scheduling
- Knowledge of the Australian electricity industry
- Professional and confident communication with commercial customers
- Competency with MS Office suite (Word, Excel, Outlook)
- Excellent organisational and administration skills
- High level attention to detail
- Able to handle sensitive and confidential information discreetly
- Experience working with client systems and databases
What We Do
Service Stream is an S&P/ASX 300 listed business that specializes in the design, construction, installation, operation, and maintenance of critical assets across Australia's essential infrastructure networks. The company provides integrated end-to-end asset life-cycle services, primarily focusing on the provision of telecommunications and network services to keep Australian communities connected.
