Job Summary:
Project Coordinators own the order placement of all projects as well as handling all back-office activity for the Sales Support department. The coordinator’s primary responsibility is supporting Sales Coordinators to place orders and manage all post-order project-related tasks, such as: placing orders, coordinating service work (warranty), factory interface, handling questions/issues regarding lead times and ship dates, and order close-out. Project Coordinators are responsible for the entire sales order fulfillment process, including management of customer orders from order entry through pre-installation, providing support to sales personnel, and accurate/timely service to customers.
Responsibilities and Duties:
- Order Preparation
- Reviews and proofs order for basic information (ship to, bill to, contract number, etc.), accuracy and completeness
- Submits orders through ERP system and sends purchase orders to manufacturer partners.
- Sales Order Management
- Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
- Checks acknowledgments against order; resolves discrepancies with factory and/or original Sales Coordinator.
- Maintains master sales order and work order files, ensuring the file is complete and up to date.
- Interfaces with factory on order status, current lead times, reservation of manufacturing for future/project orders, specials requirements, C.O.M. requirements, etc.
- Installation/Delivery Folders
- Prepares installation/delivery packet for operations (install drawings, delivery tickets, etc.)
- On-going
- Participate in team meetings as scheduled.
- Communicates with customers regarding order status, punch list resolution, and the scheduling of orders for delivery/installation when Project Manager is not assigned. Including providing clarifications and answers for customer’s questions regarding order issues, as needed.
- Manage warranty claims with vendor partners submitted by the PM Team and/or customers.
- Other duties as assigned.
Qualifications
Qualifications and Skills:
- Required skills
- 3 to 5 years of experience in customer service-related field
- Microsoft Office Suite
- Exceptional customer service skills & multi-tasking abilities
- Work in fast-paced environment
- Build strong relationships with internal team (such as sales, design & project management)
- Detail-oriented
- Ability to organize and prioritize workloads
- Communicate effectively across multiple departments
- Preferred skills
- Moderate to a high level of product knowledge
- Moderate to high-level expertise in vendor/customer discounting
- Moderate to a high level of independence – able to work with minimal supervision
- Khameleon (Business System)
- Project Spec (product specification software)
- PlanGrid
- Adobe Acrobat
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What We Do
Founded in 1981, Furniture Marketing Group (FMG) is a privately held, family-owned office furniture dealership with a national presence and deep Texas roots. FMG serves as the link between space and people in the working world, providing sustainable product, process, and service solutions. With access to over 400 contract furniture manufacturers, they support clients ranging from small companies to large corporate accounts with complex facility needs.
