Project Coordinator - Vulnerability, Patching, and Hardening Program

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. 

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. 

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. 

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com. 

Summary

Coordinates scheduling, communications, task tracking, and evidence collection for the Vulnerability, Patching, and Hardening program. Ensures remediation events are prepared, stakeholders are informed, and closures are accurately documented for reporting and service level agreement measurement.

Essential Functions

• Coordinate remediation scheduling across engineering teams, maintenance windows, and client stakeholders; confirm readiness, required approvals, and attendance.

• Track remediation tasks through completion in the service management platform and program trackers; ensure status updates are timely and accurate.

• Prepare and distribute stakeholder communications including maintenance notifications, change summaries, and completion confirmations.

• Support Qualys Vulnerability Management reporting coordination by ensuring evidence and validation artifacts are captured for closure.

• Maintain program documentation including contact lists, runbooks, recurring meeting materials, communications templates, and operational checklists.

• Support service level agreement reporting by gathering inputs, validating completeness, and maintaining data quality for dashboards and performance reviews.

Required Qualifications

• Three or more years coordinating technical operations work in infrastructure, remediation, or service management environments.

• Demonstrated experience with change scheduling discipline, stakeholder communications, and documentation quality.

• Comfort working with metrics reporting and service level agreement inputs.

Preferred Qualifications

• Hospital information technology experience strongly preferred; broader healthcare experience preferred.

• Certifications desirable: ITIL Foundation, Certified Associate in Project Management, or equivalent.

Work Schedule Expectations

• Flexibility to support coordination during scheduled maintenance windows as required.

Education:

• Associates degree or equivalent experience.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions. 

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. 

• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

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