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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Product Delivery Coordinator – CLIENT Telephony
SUMMARY:
The Product Delivery Coordinator is responsible for supporting the CLIENT’s Product Delivery Manager in all aspects of the deployment of the Zoom & Polycom Phone product to the CLIENT’s Retail Branch nationwide estate. The role is largely administrative, involving the tracking of project deliverables including the status of the deliverables, manipulating spreadsheets, uploading spreadsheets, performing quality-assurance (data integrity checks) against data sets, and providing metrics and reporting. The Product Delivery Coordinator will be provided with work instruction by the CLIENT’s Product Delivery Manager.
PRIMARY DUTIES:
- Track project deliverables related to the implementation of Zoom phone at each branch
- Update the status of deliverables in a centralized repository
- Manipulate spreadsheets, including those used as data input for Zoom implementations
- Uploading spreadsheets and submit webforms into a centralized repository
- Participate in various project meetings and as necessary, assist Product Delivery Manager by recording meeting minutes
- Quality-assure data sets to ensure accuracy / data integrity
- Providing routine metrics and reporting on Zoom
COMPETENCIES:
- Strong focus on accuracy and attention to detail
- Proficient/Strong with Excel including basic formulas, pivot tables, graphing (Required)
- Proficient in PowerPoint (Required)
- Technical Problem-Solving skills
- Excellent communication skills (verbal and written)
- Proficient time management skills; sense of urgency
- Ability to track a project through its lifecycle to successful deployment
- Ability to work in a fast-paced environment and industry that is continually changing
- Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates
REQUIRED EDUCATION & EXPERIENCE:
- 2-4 years’ experience as a technology Project Coordinator
- 8-10 years’ experience using PC in business environment including MS Office
PREFERRED EDUCATION & EXPERIENCE:
- Exposure to technology in the financial industry is a plus
- Exposure to Monday.com is a plus
QUALIFICATIONS:
- To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS & PHYSICAL DEMANDS:
- Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
- Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
- Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
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Skills Required
- Proficient with Microsoft Excel including formulas, pivot tables, and graphing
- Proficient in Microsoft PowerPoint
- 2-4 years' experience as a technology Project Coordinator
- 8-10 years' experience using PC in a business environment including MS Office
- Strong focus on accuracy and attention to detail; data quality assurance experience
- Excellent verbal and written communication skills
- Technical problem-solving skills
- Proficient time management skills and ability to work flexible hours, including afterhours/weekends if required
- Ability to track a project through its lifecycle to successful deployment and record meeting minutes
- Exposure to technology in the financial industry
- Experience with Monday.com
- Familiarity with Zoom and Polycom telephony products
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
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