MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
MetTel is looking for a Service Delivery Coordinator -Tier 1 Support. This role is primarily focused on providing Level 1 remote technical support. Also known as Tier 1 Tech Support, this role works closely alongside Tier 2 and Tier 3 support teams throughout the deployment of various solutions provided by MetTel.
ROLE AND RESPONSIBILITIES:
- Act as the initial point of contact for technicians working in the field.
- Serve as the first line of communication with customers on the scheduled activity date.
- Perform data entry and tracking to ensure accurate records of deployments and support activities.
- Collaborate with Tier 2 and Tier 3 teams to escalate and resolve issues efficiently
DESIRED QUALIFICATIONS:
- A bachelors degree in any field
- Possess a telecom background, including a basic understanding of inside wiring infrastructure.
- Ability to work closely with field technicians, offering direction and support to ensure successful job completion.
- Must be an assertive individual with a high degree of flexibility and drive with the ability to adapt to frequently changing work volumes.
- Ability to work closely with field technicians, offering direction and support to ensure successful job completion.
- Proficiency in computer and office applications, including Microsoft Office (Outlook, Excel, Teams, Word) and potentially specialized systems or databases depending on the industry.
- General understanding of network protocols.
- Basic understanding of Broadband DIA circuits and protocols.
- Ability to track progress on installation projects
- Attention to detail
*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $55,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
Keywords: #ServiceDelivery, Service Delivery, #Telecom, Telecom, #Coordinator, Coordinator, #ProductDelivery, ProductDelivery,#Broadband, Broadband, #Circuits, Circuits, #NewYorkCity, New York City, #HolmdelNJ, Holmdel, NJ, #MonmouthCounty, Monmouth County
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
To learn more about our company visit us at www.mettel.net
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What We Do
MetTel is a global communications solutions provider for businesses and government agencies. We design and deploy tailored connectivity and networking solutions for voice, data, mobility, and IoT by leveraging our global private network and the industry’s broadest portfolio of innovative technology. Recognized as a Leader in the Gartner Magic Quadrant for Managed Network Services – 2020, 2021, 2022 (current report) – we digitally transform legacy networks with intelligence, security, and dedicated solutions management. This unique combination of solution design, deployment, and management creates an unparalleled customer experience with enhanced productivity and cost-savings, freeing organizations to focus on their core operations. For more information visit mettel.net, follow us on Twitter (@OneMetTel) and LinkedIn, or call us directly at (877) 963-8663. MetTel. Connect Smarter.
To learn more visit: www.mettel.net or email us: [email protected].
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