Our partner, Dataphoria, is seeking a dedicated professional to champion customer success by driving the adoption and implementation of their sustainability platform. The core focus of this role is to follow up with customers, ensuring they receive the necessary support to implement the product effectively and on time. You will act as the main point of contact for clients, guiding them through their journey and aligning project objectives with business outcomes.
Key Responsibilities:
- Customer Success & Follow-Up: Maintain regular communication with clients, providing guidance, resources, and solutions to ensure timely and successful implementation of our platform.
- Implementation Planning: Collaborate with clients to create tailored implementation plans, monitor progress, and address potential roadblocks to meet agreed timelines.
- Stakeholder Engagement: Act as a liaison between clients and internal teams, delivering updates, addressing concerns, and ensuring alignment with client goals.
- Project Coordination: Track project milestones and metrics, ensuring objectives are met within scope and budget.
- Product Enablement: Provide training and onboarding support, empowering clients to maximize the value of our product.
- Bachelorโs degree in Business, Project Management, or a related field (certifications in PMP or Customer Success are a plus).
- 1-2 years of experience in customer success, project management, or implementation roles.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities, with a client-focused mindset.
- Familiarity with project management tools (e.g., Asana, Trello, MS Project) and CRM systems.
- Fluency in English, both written and spoken.
What They Offer:
- A role that empowers you to impact the sustainability sector.
- A supportive, collaborative workplace culture that values innovation and diversity.
- Competitive compensation with opportunities for professional growth.
- A chance to work with a pioneering GreenTech team redefining sustainability through data-driven solutions.
About Dataphoria:
At Dataphoria, they empower companies to measure unique ESG and impact metrics through the first Analytics-as-a-Service platform for sustainability. By blending data science with sustainability, they simplify the transition to a greener future with actionable insights and innovative solutions.
What We Do
๐๐๐บ๐ฎ๐ป๐ is a boutique Executive Search firm, serving organizationsโ needs for middle, senior and C-level roles, or projects mostly in the IT, Software, Engineering, Finance and HR functions. Our brand stands for ๐๐๐บ๐ฎ๐ป ๐๐ป๐๐ฒ๐น๐น๐ถ๐ด๐ฒ๐ป๐ฐ๐ฒ, encompassing our belief that no matter how multifaceted, digitally advanced or artificially intelligent a system may seem, it will always be a creation of ๐๐๐บ๐ฎ๐ป๐. This human and ๐ฒ๐๐ต๐ถ๐ฐ๐ฎ๐น aspect of our work, makes us unique in what we do: Ethical Headhunting.
Founded in 2018, our team of diversified individuals in experience, international exposure, networking and a solid ethical ground, guarantees the best talents on board. Through our operation, we focus on a continuous sourcing process, assessing market opportunities, expanding our networks and meeting promising talents.
We offer an array of services, fostering mutual success and growth, for bothโฆ
โฆour Partners:
๐ฃ๐ผ๐๐ถ๐๐ถ๐ผ๐ป ๐๐ป๐ฎ๐น๐๐๐ถ๐; igniting open communication to detect needs and provide sustainable solutions.
๐ฃ๐ฟ๐ผ๐ณ๐ถ๐น๐ฒ ๐๐ป๐ฎ๐น๐๐๐ถ๐; matching fitting personalities and professionals to the right role, while ensuring candidatesโ career succession.
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โฆand Candidates:
๐จ๐ป๐ฟ๐ฎ๐๐ฒ๐น๐ถ๐ป๐ด ๐ฃ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐ฃ๐ผ๐๐ฒ๐ป๐๐ถ๐ฎ๐น; showcasing their experience and skillset to map their next career step.
๐๐ฎ๐ฟ๐ฒ๐ฒ๐ฟ ๐๐ผ๐ป๐๐๐น๐๐ถ๐ป๐ด; providing structured support and advice on market alignment.
Our team's competitive advantage stems from their background mix (HR, Psychology, Coaching, IT, Finance), not to mention their ethical codes of practice, their passion to explore underlying needs, and motive to ensure the executive placed, has adapted and advise when needed.
This confirms why each person is ๐จ๐ก๐๐ค๐จ๐ to us. Why talent resides in deviations.
Embracing this notion, is the only way forward.
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