Project Coordinator - ServiceNow

Roles and Responsibilities

• Support PMO Team Members by maintaining project documentation, tracking progress, and ensuring seamless execution of operational tasks for all engagements assigned.
• Operational tasks may include any and all of the following items:
• Assist in the Creation and distribution of project status reports, burndown charts, and other relevant project metrics to internal stakeholders and customers.
• Assist in the Coordination and facilitation of internal project meetings, document key discussions, and track action items.
• Manage and maintain project information within AHEAD’s project management tools and systems including but not limited to – ServiceNow SPM, Salesforce PSA.
• Assist with planning and coordination of billable and non-billable projects, ensuring timelines and deliverables are met.
• Support documentation and communication processes with internal teams and clients when required.
• Work closely with global teams to streamline project administration and process improvements.
• Contribute to internal resource management efforts, ensuring the effective allocation of team members across projects.
• Assist in project closure activities, including documentation handover and lessons learned reporting.

Qualifications

• 2 -5 years of experience in project coordination, PMO, or administrative support role.
• Strong organizational skills with an ability to manage multiple tasks and priorities effectively.
• Understanding of project management tools (e.g., Smartsheet, ServiceNow, MS Project or similar).
• Experience in generating reports, to track progress and performance.
• Excellent written and verbal communication skills with emphasis on the English language.
• Ability to collaborate with global teams and work across time zones effectively.
• Strong attention to detail with a focus on accuracy in reporting and documentation.
• Experience with ServiceNow, Observability Solutions, IT Service Management (ITSM), Agile, or DevOps methodologies is a plus.