Responsibilities:
- Assist Technical Account Managers (TAMs) and Agile Leads in coordinating, planning, communicating, and executing the delivery of core project components.
- Coordinates and facilitates project meetings, reviews status and escalates issues for corrective action.
- Ensure completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support.
- Triage project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers
- Proactively identify project blockers and risks and flags them to the project team.
- Develop and maintain issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc.
- Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication.
- Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met.
- Provides direct support in relation to reporting, planning, and contracting issues to internal partners.
- Provide timely and accurate project updates to internal/external partners.
- Gather and analyze project data and propose efficient ways to expedite project delivery.
- Accountable for ensuring that all your working hours are accurately reported in the time tracking system on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool is properly and fully utilized.
- Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability for the Project team.
Requirements:
- 1+ years of experience working with internal clients and business units within an IT environment.
- Experience working with JIRA, Confluence or similar tools.
- Demonstrated ability to work well with various groups of internal and external clients within business units while demonstrating customer service.
- Understanding of project management concepts.
- Experience with budgeting, forecasting, SOW and resourcing
- Should be able to multitask and be a quick learner. Have excellent communications skills and can manage client expectations. Can do attitude.
- Strong organizational skills. Ability to, provides updates as required, identifies potential conflicts between project and functional areas.
- Can work independently and in a team environment under the direction of the TAM and the relevant IT and business partners as appropriate.
Additional Information:
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.
Skills Required
- 1+ years of experience working with internal clients and business units within an IT environment.
- Experience working with JIRA, Confluence or similar tools.
- Demonstrated ability to work well with various internal and external clients and provide customer service.
- Understanding of project management concepts.
- Experience with budgeting, forecasting, SOW and resourcing.
- Excellent communication skills and ability to manage client expectations.
- Strong organizational skills; ability to identify conflicts and provide updates as required.
- Ability to work independently and in a team under the direction of TAMs and IT/business partners.
- Accurate daily/weekly time tracking and proper use of project management tools; tracking billable hours.
What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
