We are growing! We are currently looking to hire an Operations and Community Associate to work with us remotely.
Who we are:
Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
What you will be doing:
In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.
- Handle the process of Evaluators acquisition for the forecasted missions in operating areas
- Ensure proper scheduling and execution of the fieldwork projects as per company standards
- Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
- Conduct surveys screening and validation
- Set appropriate pay rate to evaluations while making sure operation margin target is reached
- Contribute to the Evaluators Database optimization and make sure data are updated
- Maintain healthy relationship with Evaluators.
- Make sure the finance team has all their payment details of evaluators to receive their payments on time.
Requirements
What you will bring along:
- Diploma in Administration, Business, Management, or relevant field.
- At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
- Native level Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
- Social media/Tech savvy (personal or professional)
- Microsoft Office skills required; other software knowledge is appreciated!
- Interest/ experience in social media outreach and community management
- Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
- Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
- Passionate, positive, and outgoing personality. Ability to work as part of a team.
- Ability to work under pressure and to manage stress.
- Customer-service orientation
Skills Required
- Diploma in Administration, Business, Management, or a relevant field
- At least 1–2 years of proven retail, project coordination, and/or client servicing experience
- Native-level Japanese proficiency
- Excellent English communication skills
- Social media and technology proficiency
- Microsoft Office skills
- Interest or experience in social media outreach and community management
- Excellent organizational skills and ability to coordinate project activities
- Ability to multitask and manage time effectively
- Resourceful, proactive, and detail-oriented problem-solving mindset
- Ability to manage time-sensitive issues, pressure, and stress
- Ability to work as part of a team
- Customer-service orientation
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. Previously, the business comprised three separate agencies: Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences. Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses. FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury. As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
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