Project Coordinator IV

What this Job Entails: 

The Project Coordinator IV will work as part of a global team and play a key role in both the project and operational side of our business. This role will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Develops detailed project plans and manages all implementation processes 

• Coordinates work performed by project resources and customers/partners by defining project requirements, performing feasibility and needs/impact assessments.

• Identifies project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Organizes, attends and participates in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Leads daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular and ad hoc reports as required.

• Trains new hires and colleagues on new reports and dashboards.

• Identifies trends or recurring problems and escalates to management for resolution.

• Locates and defines new process improvement opportunities.

• Ensures incidents are assigned to the correct resolver team.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 8+ years’ related experience and/or training; or equivalent combination of education and experience

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers