At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.
The Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.
Responsibilities:
Customer Experience
Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
Connecting with customers to discuss installation timeframes and manage expectations
Responding to incoming customer calls
Following up with customers once work is completed to ensure complete satisfaction
Serves as a primary contact and problem solver for customers when issues arise
Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
Interaction with Installers
Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
Dispatching work orders to service providers
Connecting with customers to manage expectations and ensure preparedness
Ensuring that work is completed and customer is completely satisfied
Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
Ensures that providers are paid on a timely and accurate basis
Production Team Partnership
Participates in and supports the Production Team in a way that allows people to be their best
Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart
Job Requirements:
Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes
Excellent communication skills – verbal and written
Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes
Customer-focused; continuously seeks excellence and understands how to create it
Knowledge of Crew2’s programs and services
Building trades experience
Strong problem-solving experience and skill
Creative and resourceful
Able to manage multiple, sometimes conflicting demands
If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
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What We Do
Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry. Our scalable solutions increase homebuilder profitability, improve construction quality, and reduce cycle times. With more than 200 locations and over 100+ Design Studios, Interior Logic Group is the largest and most trusted installer of interior finishes for homebuilders in the United States. We partner with builders to provide and install flooring, cabinets, countertops, and window coverings while also delivering exceptional service based on our local market scale and relationships. We also provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. ILG fosters a diverse entrepreneurial culture that delivers a competitive advantage via exceptional service, nimble decision making, and deep collaboration with customers, suppliers, and installers. We know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here. Our current job openings are listed below: https://interiorlogicgroup.wd5.myworkdayjobs.com/en-US/CareersatILG
