Critical Mass is looking for a motivated and detail-oriented Project Coordinator (Entry Level) to join our team. In this role, you will support the delivery of digital marketing campaigns, website content updates, email marketing initiatives, and creative production tasks. You will work closely with Project Managers and cross-functional teams to help keep projects organized, tracked, and moving forward.
This is an entry-level role ideal for someone looking to start their career in digital project delivery and creative operations. You are highly organized, eager to learn, and comfortable working in a fast-paced, collaborative agency environment where priorities can shift quickly.
You will gain hands-on exposure to how digital campaigns, website updates, and email productions are executed from start to finish while supporting the team in day-to-day coordination activities.
You Will:
Support Project Managers and Delivery teams in coordinating digital projects, including website content updates, email campaigns, and creative production tasks.
Help keep project schedules, trackers, and documentation up to date.
Assist in organizing project information such as tasks, deadlines, deliverables, and status updates.
Support the coordination of internal meetings, including scheduling and capturing notes, actions, and follow-ups.
Help track progress across website, email, and campaign deliverables.
Assist in updating project trackers and ensuring information is accurate and current.
Support the team by helping gather information needed for project updates and reporting.
Flag basic risks, delays, or missing information to Project Managers or senior team members.
Help ensure creative and digital assets move through review and approval workflows.
Communicate basic updates and reminders to internal teams when needed.
Support coordination across Creative, Design, Production, Strategy, QA, and Account teams.
Learn how digital projects are planned, tracked, and delivered in an agency environment.
Participate in team workflows and gain exposure to website and email production processes.
You Have:
- Bachelor’s degree or equivalent experience.
- 0–2 years of experience in internships, coordination roles, marketing, creative, or administrative support roles.
- Strong organizational skills and attention to detail.
- Good communication skills (written and verbal) and willingness to ask questions.
- Interest in digital marketing, website production, email campaigns, and creative project coordination.
- Ability to work in a fast-paced environment with guidance and supervision.
- Comfortable using basic productivity and collaboration tools (e.g., Excel, Teams, Jira, Smartsheet, Trello, or similar).
- Strong willingness to learn and develop in a project delivery or agency environment.
- Ability to follow direction, stay organized, and support multiple tasks at once.
- A proactive, positive, and collaborative attitude.
What We Offer
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass focuses on providing the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Skills Required
- Bachelor's degree or equivalent experience
- Experience or exposure to scheduling and project management tools (Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront)
- Strong business acumen in project planning and management
- Exceptional attention to detail and organization
- Clear and confident written and verbal communication skills
- Comfort using and experimenting with productivity and AI tools (e.g., ChatGPT, Gemini, Copilot)
- Ability to prioritize effectively in fast-paced, cross-functional environments
- Strong critical thinking and problem-solving skills
- Ability to adapt quickly to change and thrive with shifting priorities
- Sense of ownership, initiative, teachable and coachable attitude
- Experience or exposure to creative, advertising, marketing, digital agency, or customer experience environments
- Experience coordinating or supporting creative deliverables (campaign assets, website content, social media content, promotional kits, brand projects)
- Ability to collaborate effectively with multidisciplinary teams (Designers, Creative Leads, Strategists, Producers, Account Managers)
What We Do
We’re Critical Mass. We are 2,000 inspired humans across 14 offices, setting the right path—not just the next one—for our clients, their customers, and our own colleagues. We work with the best, Apple, Adobe, BMW, Nike, Diageo, Airbnb, BNY and many more, to power connected ecosystems that make brands stand out by driving performance with data, technology, AI, creative and media. We’re a global marketing agency founded in Canada, but digital is our home. If you know us, then you know we’re a special place that attracts big talent and tiny egos. We’re driven, uncompromising and we live our values. We’re Critical Mass, but our friends call us CM. Learn more at criticalmass.com.
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