WHAT YOU’LL BE DOING
Triptych is a sales content management and channel marketing enablement platform. Our clients offer their reps and channel partners a single platform to customize, order, and provide feedback on sales materials.
This position is a growth opportunity that demands a detail-oriented individual with strong attention to detail and multitasking skills. This position focuses on the daily coordination of projects and includes direct contact with internal stakeholders and clients. This role is accountable for accuracy, adherence to deadlines and customer satisfaction in relation to project delivery.
WE’D BE JAZZED IF YOU HAVE SOME OF THE FOLLOWING TRAITS
- Drive and high energy, combined with a commitment to accountability and integrity.
- Adaptability is a key asset for excelling in our fast-paced, ever-changing work environment.
RESPONSIBILITIES:
- Support the customer success team in project management efforts, with a focus on project onboarding, moving schedules, resource allocation and documentation.
- Strong ability to close communication gaps, drive status updates, and efficiently gather internal requirements to ensure timely delivery.
- Facilitate internal and external project meetings, prepare agendas, take detailed notes and communicate action items using approved channels.
- Ensure all project onboarding requirements are met, project is well-organized and internal processes are followed.
- Collaborate with various departments to develop solutions that meet project goals and comply with client business rules.
- Assist in documenting project activities, deliverables and timelines.
- Coordinate resources with support of the Resource Manager.
- Actively engage and connect with team members to ensure project tasks are completed on time, to scope. Manage changes, report and escalate to management as needed.
- Assist with quality assurance efforts
- Maintain proficiency in our products, technologies and backend configuration through sprint reviews, documentation and training.
- Managing multiple priorities.
- Manage the day-to-day relationship with our Triptych Enablement platform through clear and concise phone and email communications.
- Develop and maintain a broad background in core competencies to ensure the ability to adapt to and quickly learn the best way to service new technologies and products.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
Requires a Bachelor’s Degree and/or one to three years of related experience; or a combination of education and experience.
- 1+ years in project management, account management or related field.
- Proven working experience as a project coordinator.
- Technical background, with understanding or experience in software development preferred.
- Highly organized, with strong attention to detail. Able to maintain quality and prioritize tasks under pressure with competing deadlines.
- Demonstrated ability to work independently and as part of a larger team and proactively offer solutions.
- Strong written and verbal communication skills with the ability to interpret complex issues and translate them simply and concisely.
- High level of dependability, follow through, and integrity.
- Excellent time and task management skills.
- Proficient in Microsoft Word, Excel and Power Point.
Preferred Qualifications:
- Quality Process Improvement
- Third Party Vendor Management
- Change Management
- Agile Methodology
Skills Required
- Bachelor's Degree or equivalent combination of education and experience
- 1+ years in project management, account management, or related field
- Proven working experience as a project coordinator
- Technical background or understanding of software development
- Highly organized with strong attention to detail
- Strong written and verbal communication skills
- Ability to work independently and as part of a team, proactively offering solutions
- Excellent time and task management skills; ability to manage multiple priorities
- Proficiency in Microsoft Word, Excel and PowerPoint
- Quality Process Improvement experience
- Third party vendor management experience
- Change management experience
- Familiarity with Agile methodology
What We Do
We provide the experience, knowledge and technology tools to help clients drive cost-savings, empower salespeople with a “self-service” support model, and make the most out of marketing and sales budgets. We help companies to transform the way they gather, manage, recommend and distribute their sales and marketing content to the field. Marek empowers companies with large field sales networks to drive their channel sales up and their cost of sales down. It works by recommending the right content, at the right time, and in the right medium to the right audience to help drive the desired results. Industry research states that salespeople who leverage personal, localized, and customized content are more likely to close deals faster and with less cost to their organization. And that is what we help our clients achieve - higher revenue at less cost. At The Marek Group, it’s about the way we think. We are engaged with our clients from beginning-to-end. We consult. We drive innovation. We develop software solutions. We manufacture. We distribute. We provide real-time business intelligence.
