About Us
Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.
With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.
Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.
Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.
Role Overview:
We're seeking a highly structured and organized individual to join our team as a Project & Commercial Operations Manager [PMS, Hospitality] .This role sits at the intersection of project management, programme oversight, and commercial operations. You’ll be instrumental in establishing foundational processes, ensuring cross-functional alignment, and enabling scalability across our business operations.
Initially an individual contributor (IC) role, this is a high-impact position with significant room for growth into a leadership role as the team expands.
What you will do:
Project & Programme Management
Lead and coordinate cross-functional projects, ensuring on-time and on-budget delivery
Define and maintain project documentation, timelines, and governance processes
Track milestones, dependencies, and risks, implementing mitigation strategies as needed
Serve as the point of contact for programme reporting and stakeholder communication
Commercial Operations
Design and implement commercial operations processes (e.g., deal desk, pricing workflows, contract lifecycle, pipeline hygiene)
Partner with Sales, Finance, and Product to improve visibility and efficiency across the customer lifecycle
Establish reporting and analytics to support data-driven decision-making and performance monitoring
Ensure operational readiness for go-to-market initiatives and product launches
Foundational Scalability
Build and document scalable operational processes and best practices
Select and implement tools or platforms that support project and commercial workflows
Identify gaps and continuously improve operational efficiency and team productivity
Contribute to change management and training as new systems/processes are introduced
Who you are:
5+ years of experience in project management, program management, or commercial operations, ideally in a B2B SaaS or tech-driven environment
Proven ability to design and implement scalable operational frameworks
Strong organizational skills with exceptional attention to detail and follow-through
Experience with project management tools (e.g., Asana, Jira, Monday.com) and CRM/CPQ systems (e.g., Salesforce, HubSpot)
Analytical mindset with a bias toward data-driven decision-making
Comfortable working independently and cross-functionally in a fast-paced, ambiguous environment
Strong communication skills and the ability to influence across levels and functions
Nice to Have
Experience in the hospitality or travel technology sectors
Familiarity with RevOps or BizOps models
PMP, PRINCE2, or other relevant certifications
What You’ll Get
A chance to shape the foundations of a high-growth tech business
Exposure to strategic decision-making and cross-functional leadership
Opportunities for career progression into team leadership or operational executive roles
A collaborative and supportive team culture
Why Planet :
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Planet (weareplanet.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Planet (weareplanet.com) and has not been reviewed or approved by Planet (weareplanet.com).
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Fair & Transparent Compensation — Company materials indicate salaries are benchmarked to market throughout the year, suggesting a structured approach to aligning pay with role value. Feedback suggests some roles can negotiate competitive offers at hire.
Planet (weareplanet.com) Insights
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What We Do
Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets
