Project Assistant (German speaking)

Company Description

About M3:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs.

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

Job Description

Project Recruitment

• Ensure that recruitment tasks assigned for projects in dedicated markets according to language skills and business needed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource and calling targets for allocated markets are achieved
• Work with the Project Management team to resolve project specific issues for members/respondents

Panel building and engagement

• Ensure that monthly registrations targets are met
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for in Netherland, Belgium, Austria, Switzerland
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for quantitative and qualitative Market Research projects

All of the above tasks and responsibilities are to be carried out during the working hours.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance
2. Work cooperatively with others
3. Comply with all company policies and procedures
4. Have a positive and proactive approach to work
5. Problems solving personality
6. Exhibit a high level of attention to detail and accuracy
7. Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
8. This can be a fast-paced role, but it is also challenging and rewarding

Qualifications

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skill, Ability:

Fluency in English and German

Proficient at Excel and other Microsoft Office tools

Enjoy working with and comfortable with large amounts of data

Additional Information

Employee Benefits:

• 25 days Annual leave entitlement
• You will be eligible to participate in the quarterly bonus scheme upon completion of your probationary period. This will be paid quarterly once probation has been passed.
• You will be entitled to all statutory benefits as required by Swedish law, plus 25 days’ annual leave plus public holidays, Pension scheme (4,5% employer contribution) and Group Life insurance, covering payments for Life insurance, loss of income if you are not able to work due to sickness (sjukförsäkring) and injury when working (Olycksfallsförsäkring).

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