- Lead end-to-end delivery of multiple digital customer experience projects, ensuring alignment to scope, timeline, budget, and quality expectations.
- Build and maintain clear project plans, including milestones, dependencies, resource needs, risks, and communication approaches.
- Coordinate cross-functional teams and external partners, balancing priorities to keep work moving forward.
- Identify, map, and redesign business processes to simplify workflows, reduce inefficiencies, and improve customer and employee experiences.
- Drive continuous improvement initiatives by analyzing process gaps, rework, and bottlenecks, translating insights into measurable outcomes.
- Establish and track key performance indicators to support data-informed decisions and sustained improvements.
- Facilitate project kick-offs, regular updates, and stakeholder alignment forums to ensure transparency and engagement.
- Support change management activities that encourage adoption of new processes, tools, and ways of working.
- Promote a customer-first mindset and collaborative culture across digital teams.
- Demonstrated experience leading projects and improving processes in digital, technology, customer experience, or operational environments.
- The ability to manage multiple priorities, stakeholders, and dependencies in a dynamic setting.
- Practical knowledge of project management approaches and tools, with the flexibility to adapt methods to the situation.
- Strong communication skills, with the ability to translate complex topics into clear, actionable information.
- A customer-focused mindset and a passion for making work simpler, more effective, and more scalable.
- Relevant education, training, or equivalent professional experience that enables success in this role.
- Experience supporting digital customer journeys, user experience improvements, or content and performance optimization.
- Exposure to continuous improvement or process optimization methodologies.
- Experience working with global or multi-site teams.
- Background in digital transformation, customer experience initiatives, or digital operations.
- Familiarity with collaboration and project tools commonly used in digital product and experience teams.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Skills Required
- Demonstrated experience leading projects and improving processes in digital, technology, customer experience, or operational environments.
- Ability to manage multiple priorities, stakeholders, and dependencies in a dynamic setting.
- Practical knowledge of project management approaches and tools, adaptable to situation.
- Strong communication skills, able to translate complex topics into clear, actionable information.
- Customer-focused mindset and a passion for simplifying and scaling work.
- Relevant education, training, or equivalent professional experience enabling success in this role.
- Experience supporting digital customer journeys, user experience improvements, or content and performance optimization.
- Exposure to continuous improvement or process optimization methodologies.
- Experience working with global or multi-site teams.
- Background in digital transformation, customer experience initiatives, or digital operations.
- Familiarity with collaboration and project tools commonly used in digital product and experience teams.
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
Emerson Insights
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
