Project Analyst

Posted 7 Days Ago
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San Antonio, TX, USA
In-Office
Junior
Professional Services
The Role
Performs business and data analysis for project processes and systems. Elicits and documents business requirements, evaluates information from multiple sources, creates reports, assesses business risks, and collaborates with clients and stakeholders to support business goals. The role requires strong communication, analytical, problem-solving, reporting, documentation, Microsoft Office, SQL, and preferably Power BI skills.
Summary Generated by Built In

The Project Analyst is directly responsible for business analysis of current state processes and systems for the project. Specific job tasks include comprehensive documentation of data analysis and reporting processes and associated tools and technologies. Additionally, the Project Analyst participates in business planning, needs analysis, and business risk assessment, and consults with the customer on how to best support their business goals.

Primary Responsibilities:

  • Proactively communicates and collaborates with external and internal customers to analyze information needs and requirements in order to deliver analysis and reports as needed
  • Establishes effective working relationship with client
  • Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
  • Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs
  • Clearly articulates ideas and thoughts verbally
  • Accurately prepares written business correspondence (to include presentations) that is coherent, grammatically correct, effective, and professional
  • All other duties as assigned

Requirements
  • Bachelor degree in Business or Engineering discipline preferred, or equivalent work experience 
  • Field Experience: 
  • At least 2 years of client interface experience required (ex: technical sales, consulting, product management, client management, or business development) 
  • At least 2 years of experience in a position requiring data or business analysis

Required Skills:

    • Must have high proficiency in creating meaningful reporting data as well as documenting business requirements to support the same. 
    • Advanced level skills with Microsoft Office suite of tools including Word, Excel, Visio, and PowerPoint 
    • Beginner to Intermediate SQL skills, should be able to build and/or existing modify queries.  
    • Ability to create reports on Power BI (Preferred, but not required. If not, already possess should be willing to learn).Effective analytic and problem-solving skills 
    • Creative and innovative 
    • Must have excellent English written and verbal communication skills 
    • Able to effectively communicate high-level concepts and low-level details 
    • Able to interact professionally with a diverse group, executives, managers, and subject matter experts 
    • Able to work with minimal supervision 
    • Able to prioritize workload and meet deadlines 
    • Able to successfully engage in multiple initiatives simultaneously 

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

Skills Required

  • Bachelor's degree in Business or Engineering, or equivalent work experience
  • At least 2 years of client interface experience, such as technical sales, consulting, product management, client management, or business development
  • At least 2 years of experience in a position requiring data or business analysis
  • High proficiency creating meaningful reporting data and documenting business requirements
  • Advanced proficiency with Microsoft Word, Excel, Visio, and PowerPoint
  • Beginner to intermediate SQL skills, including building or modifying queries
  • Ability to create reports with Power BI
  • Effective analytical and problem-solving skills
  • Excellent written and verbal English communication skills
  • Ability to communicate high-level concepts and low-level details
  • Ability to work professionally with executives, managers, subject matter experts, and diverse groups
  • Ability to work with minimal supervision, prioritize workloads, meet deadlines, and manage multiple initiatives
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The Company
HQ: El Paso, TX
1,508 Employees
Year Founded: 1989

What We Do

DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.

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