The Test Manager will take full ownership of the success of testing projects within the Global User Acceptance Testing (GUAT) department. This role is responsible for defining test scope, deploying and managing resources, scheduling defect triage calls, performing testing and publishing key test artifacts.
The successful candidate will interact closely with Global IT, Business, and Operations teams to deliver high-quality products to internal and external clients, ensuring all agreed service standards are met or exceeded. A strong commitment to continuous process improvement, operational efficiency, and a client-centric mindset is essential. The candidate is expected to foster a culture of the highest ethical standards, collaboration, and transparency within the team.
Primary ResponsibilitiesProject & Test Management- Project Ownership: Take end-to-end ownership of testing projects, including test estimation, milestone planning, and UAT execution.
- Test Planning & Execution: Support Project Managers by contributing to comprehensive Test Plans, leading Test Readiness Reviews, tracking progress, and delivering Test Completion/Summary Reports and Defect Reports.
- Data-Driven Analysis: Manage, analyze, and synthesize vast data points (e.g., trade lifecycle data, financial instruments, and complex test metrics) to ensure comprehensive test coverage and accurate defect tracking.
- Stakeholder Collaboration: Work closely with business stakeholders, technology suppliers, and operational support teams to understand requirements, resolve issues, and identify areas for service improvement.
- Meeting & Triage Leadership: Lead defect triage and client calls, ensuring quick responsiveness and resolution of high-priority action items.
- Reporting & Dashboards: Prepare and present high-quality MIS dashboards for strategic meetings with function owners and senior leadership, providing a clear, strategic view of the testing process.
- Team Management: Manage and mentor a team of 8+ resources, ensuring accurate and timely execution of assigned tasks.
- Culture & Collaboration: Promote a diverse, inclusive, and collaborative work environment. Recognize, reward, and promote team members based on performance.
- Project Management: Proficient in project management fundamentals, resource allocation, prioritization, risk assessment, and mitigation planning.
- Communication & Interpersonal Skills: Exceptional verbal and written communication skills, with a proven ability to negotiate, influence change, and liaise effectively with cross-functional and global teams.
- Analytical & Data Skills: Strong analytical and problem-solving skills, with a demonstrated ability to handle and interpret vast data points and complex financial datasets.
- Domain Expertise: Solid understanding of the trade lifecycle, financial instruments, and core investment banking operations.
- Testing Methodologies: Adaptability to various testing methodologies (Agile, Waterfall, Iterative, etc.) and experience across different testing types (functional, regression, black-box, etc.).
- Tools: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) for reporting and presentation, Jira, Zephyr.
- Domain Exposure: Direct exposure to Capital market, including Transfer Agency functions
- Automation & Technical Skills: Hands-on experience or familiarity with Test Automation tools (e.g., Selenium, UFT, QTP), SQL Developer, and macros.
- Emerging Technologies: Experience or interest in leveraging Artificial Intelligence (AI) and machine learning concepts within testing lifecycles.
- Certifications: ISTQB or equivalent professional testing certifications.
- Education: Graduation / Bachelor’s Degree in Computer Science, Engineering, Commerce, or a related field.
- Experience: 7–9 years of experience in the testing lifecycle within the Investment Banking domain.
- Project Leadership: Proven track record of successfully leading testing projects.
- People Management: Minimum of 3 years of experience managing and leading teams.
- Education: Post-Graduate Degree (e.g., Master's in Computer Science, MBA, or equivalent).
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Job Family Group: Operations - Core------------------------------------------------------
Job Family:Operations Project Management------------------------------------------------------
Time Type:------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 2-5 years relevant experience
- Bachelor's degree or equivalent experience
- Experience collecting, measuring, and analyzing project management data
- Ability to create project scope plans and project schedules
- Forecasting and tracking project costs, identifying variances
- Developing project quality management plans and defining quality metrics
- Identifying and managing project risks, including probability/impact analysis and response execution
- Strong communication, diplomacy, and stakeholder management skills
- Ability to operate with limited supervision and exercise independent judgment
- Knowledge of compliance, risk controls, and escalation/reporting procedures
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
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