Project Agora, a TDG (ThinkDigital Group) company, is a Media Technology SaaS on a mission to Keep the Open Web Open.
We deliver performance-driven media solutions to 9,000+ local and international advertisers across EMEA — turning attention into measurable business growth. At the same time we work with 2,700+ leading digital Publishers and eRetailers across EMEA, helping them maximize the value of every visitor.
We move fast. We think big. And we take ownership.
Our team is multinational, ambitious, and impact-driven. We are Rainmakers who make things happen, I+Valuers who elevate those around us, Fat Cow Killers who remove inefficiencies, Innately Curious minds who challenge the status quo, and Positive Bigfoots who bring energy and momentum wherever we go.
We operate in a modern hybrid environment built on trust, flexibility, and real responsibility — where autonomy is expected, collaboration is natural, and growth is constant.
This isn’t just about building technology. It’s about shaping the future of the Open Web — together.
Your Impact:
The senior Account Manager leads a team responsible for driving publisher retention and long-term growth. This role combines strategic account leadership, technical fluency, and people management, serving as the primary bridge between our publisher partners and Product, Growth, and Support teams.
Key Responsibilities:
Publisher Growth & Account Ownership:
- Own and grow a portfolio of strategic publisher accounts, with accountability for retention, product rollout, and overall customer satisfaction.
- Act as a trusted advisor to publishers, providing strategic guidance on monetization, optimization, and long-term growth opportunities.
- Lead regular optimization sessions and business reviews to drive performance improvements and secure renewals.
- Support commercial negotiations and renewal processes.
People Management & Team Development:
- Manage and develop Publisher Growth Account Managers, including performance management, coaching, and career development.
- Establish best practices, playbooks, and scalable processes for publisher optimization, renewals, and ongoing account management.
- Ensure consistent, high-quality execution across all publisher accounts.
Cross-Functional Collaboration & Planning:
- Partner closely with Growth, Product, Support, Sales, and Operations to align publisher strategy with company objectives.
- Assist in budgeting, forecasting, and capacity planning related to publisher growth and retention.
- Contribute to revenue forecasting and pipeline visibility for publisher-driven revenue streams.
- Act as the escalation point for complex publisher or internal issues.
We are looking for someone who:
- Brings 8+ years of experience in account management, customer success, or partnerships, including 3+ years in people management.
- Demonstrates proven success driving retention, renewals, and growth across strategic or enterprise accounts.
- Possesses experience in digital publishing, ad tech, media, or SaaS platforms.
- Exhibits strong data fluency with the ability to translate insights into optimization and growth actions.
- Showcases excellent cross-functional leadership, communication, and stakeholder management skills.
- Communicates fluently in English; additional languages are a plus.
- Holds a Bachelor’s degree; an MBA or equivalent experience is a plus.
Benefits and Perks:
We are on a mission to boldly lead our people to where no one has gone before. Our people enjoy benefits that make them able to develop their careers and professional skills. We challenge ourselves to work with the best and most talented professionals and we want to offer a great place to work and thrive. We are offering:
- A competitive salary based on experience and skills.
- A budgeted training and professional development plan.
- Heart Long Weekends! A paid-time-off throughout the year to enjoy life outside of work.
- Health insurance scheme
- Bonus Scheme
