The Role
Act as the first point of contact for callers and service requests, manage scheduling and job logistics in Microsoft Access and Buildertrend, coordinate keys/lockboxes and inspections, prepare permits and Notices of Commencement, create job binders, and support Project Managers and interdepartmental communication.
Summary Generated by Built In
Description
- Serve as the first point of contact for callers, ensuring a welcoming and professional experience.
- Manage the main phone line, directing calls to the appropriate department team members or taking detailed messages.
- Manage all incoming service requests via phone or email, determining warranty or billable and input into the system.
- Enter/Maintain Remodeling Department schedules in Microsoft Access
- Assist in initial entry of Outlines into Buildertrend & Microsoft Access
- Coordinate all keys and lock boxes for jobs.
- Call Customers to confirm schedule start date.
- Make daily calls for scheduling.
- Creation of job binders for field use.
- Support communication between departments by relaying messages and updates efficiently.
- Provide support to Project Managers as needed.
- Schedule all inspections needed for projects.
- Prepare Notices of Commencement
- Assist in application preparation for permits
Requirements
- Strong communication and interpersonal skills; must be good with people.
- Exceptional organizational abilities and attention to detail.
- Proficiency in Microsoft Office Suite/Access and phone systems.
- Ability to multitask and manage priorities in a busy office environment.
- Experience with Buildertrend is a plus but not required.
- Permitting/Inspections experience is a plus but not required.
- Good attendance record
Skills Required
- Strong communication and interpersonal skills
- Exceptional organizational abilities and attention to detail
- Proficiency in Microsoft Office Suite/Access and phone systems
- Ability to multitask and manage priorities in a busy office environment
- Experience with Buildertrend
- Permitting/Inspections experience
- Good attendance record
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The Company
What We Do
Cornerstone Builders of Southwest Florida, Inc. is a family-owned residential construction and home remodeling company serving Southwest Florida since 1988. They specialize in innovative remodeling, including custom kitchen and bathroom cabinetry, countertops, and flooring, as well as the installation of decks, lanais, and sunrooms. As a licensed and insured certified building contractor, they provide a wide range of services from custom cabinetry to complete home renovations.
