Project Administrator (Retrofit)

Do you have a passion for delivering excellent customer service and supporting customers through home improvement projects that make a real difference?
Do you enjoy keeping projects organised, maintaining accurate records, and ensuring everything runs smoothly behind the scenes?
Are you confident working with data, systems, contractors, and colleagues while managing multiple priorities and deadlines?
Here at Bromford Flagship LiveWest, we're looking for a proactive and organised Project Administrator to support the delivery of our retrofit programme. You'll play a key role in coordinating administration, customer communication, project records, invoicing, appointment scheduling, and PAS 2035 compliance processes, helping to ensure energy efficiency projects are delivered successfully and customers are supported throughout their retrofit journey.

Location: Hybrid, with occasional travel to any Flagship Office
Hours: Full Time
Contract: 12 month fixed term contract

As a Retrofit Project Administrator, you will:

• support the administration of PAS 2035 processes and maintain accurate project records and documentation.

• coordinate customer communication and engagement throughout the retrofit journey, before and after installation works.

• schedule appointments and support the delivery of energy efficiency improvements and related repairs.

• maintain spreadsheets, databases, file structures, and project systems to ensure information remains accurate and up to date.

• work closely with contractors, project managers, and wider teams to ensure activities are delivered within agreed timescales.

• support the delivery of the Group's Net Zero 2050 strategy through effective administration and stakeholder collaboration.

• experience in an administrative, project support, housing, asset management, or customer service environment.

• strong organisational skills with the ability to manage multiple priorities and meet deadlines.

• excellent written and verbal communication skills with a customer-focused approach.

• strong IT skills, including experience using Microsoft Excel and other data management systems.

• experience maintaining accurate records, documentation, and project information.

• an adaptable approach and the ability to respond positively to changing priorities.

• knowledge of retrofit projects, energy efficiency programmes, or PAS 2035 processes (nice to have)

This is an exciting opportunity to play an important role in delivering energy efficiency improvements that help create warmer, safer, and more sustainable homes for our customers.

You'll have the chance to:

• support projects that make a meaningful difference to customers and communities.

• work collaboratively with a variety of internal teams, contractors, and partners.

• develop your administrative, project coordination, and customer engagement skills.

• contribute to our ambitious Net Zero 2050 strategy and long-term sustainability goals.

• be part of a values-led organisation committed to helping people thrive.

• competitive salary and benefits package - up to £26,780

• health and wellbeing support

• learning and development opportunities

• generous annual leave entitlement

• pension scheme

Full benefit details depend on office location.

To apply, please click "Apply Online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement outlining why you're the right person for the role.

Closing Date: Monday 27th October
Interview Date: Wednesday 4th November

About Us
Flagship is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.