Progressive Pathway Intern

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.  

Position Overview:

The Progressive Pathway Program offers individuals the opportunity to gain real-world experience while developing valuable professional skills. As a HomeServe USA intern, you’ll take part in meaningful projects, collaborate with some of the best and brightest minds in our industry, and contribute to the innovative work happening across the company. Exciting opportunities are available across: Sales and Service, Content Development, Claims Analysis, Facilities Management, and more.

Selected interns will join HomeServe in June 2026 for an 8-week internship. In this program, interns will be fully immersed in HomeServe USA’s operations, shadowing teams to understand how the business runs and contributing to real projects that connect to their field of study. The summer concludes in August with an Intern Showcase, where participants will present their experiences and key learnings.

By the end of the Progressive Pathway Program, interns will have gained meaningful, hands-on experience that bridges academic learning with real-world application. Through mentorship, collaboration, and increasing responsibility, participants will develop the professional and interpersonal skills needed to thrive in their future careers.

 

The 3 HomeServe Virtues: The Progressive Intern will bring HomeServe’s 3 company virtues to life – building the mindset and habits of a great teammate and future leader.

• PERSPECTIVE: The capacity to see beyond individual concerns and act in service of the broader mission.
• EAGER: Combining hard work, integrity, and a passion for excellence to deliver outstanding results
• INSIGHTFUL: Combining empathy and awareness to anticipate how your communication and actions influence those around you

The HomeServe Values:

• Make It Happen: We adapt, act and deliver under pressure to solve any problem. We meet challenges with innovative solutions, not excuses.
• Be the Leader: We take ownership from first call to final fix to be the gold standard in compliance and customer service. No blame. No deflection. Just action.
• Unite to Serve: Through servant leadership, we unite teams, partners and customers to achieve shared goals. Meaningful connections = shared victories.
• Shape Tomorrow, Today: We evolve, adapt, learn and transform to deliver exceptional service; driven by a vision to improve lives at home, now and in the future.
• Bring the Homey Vibe: We show up with warmth, care and inclusion making HomeServe feel like home for all: customers, partners and employees alike.

Responsibilities:

• Assist with day-to-day operations including data entry, document preparation, and meeting coordination.
• Conduct research and compile reports to support departmental projects and decision-making.
• Support cross-functional teams by preparing presentations, updating trackers, and summarizing key findings.
• Meet with senior staff to learn about core business functions and professional workplace etiquette.
• Detailed roles and responsibilities will be outlined during onboarding.

 

Job Requirements:

• The Progressive Intern will be expected to work full-time at 30-40 hours/week and will be compensated on an hourly basis.
• Students must be 18 years of age (or older) by the start of the summer internship assignment.
• Students must be enrolled in an accredited university working towards a Bachelor’s
• Minimum GPA requirement of 3.0 on a 4.0 scale in their major, 2.7 overall.
• Competency in MS Windows, MS Word, MS Outlook and MS Excel
• Strong analytical and technical skills, comfortable analyzing datasets, building charts/visuals and strong demonstrated ability to interpret data, identify trends and draw meaningful conclusions.
• Strong verbal and written communication; demonstrated ability to work in a team environment and collaborate effectively.
• Well organized, detail oriented with the ability to work under pressure and meet deadlines.
• Strong work ethic and willingness to take ownership.
• Ability to work independently while managing multiple concurrent tasks.     

 

Minimum Physical Requirements:  

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low. 

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.    

HomeServe USA is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.