Programs Optimization Intern, South Africa

What you would be expected to do:

• Perform  Inverter sales  payment verification, customer debit order onboarding & enrollment 
• Assist in processing customer payment confirmations and ensuring successful onboarding of debit orders
• Coordination with sales team to ensure timely enrollment of new customers and payment enrollment
• Assist in sales payment allocation (ie ensuring payments are made to the correct and corresponding customer accounts) 
• Work closely with closely with sales management team to ensure compliance with defined sales process

• Monitoring of Sales Tracker to ensure all transactions, payments and performance metrics are accurate and up-to-date
• Support Sale teams in accurate and timely data tracking to ensure efficient and timely sales to be conducted

• Act as a point of contact for resolving any incentive-related issues or queries raised by agents 
• Ensure timely resolutions to maintain agent retention and satisfaction. 
• Reporting: Assist with the creation & maintenance of reports related to payments, sales tracking and agent performance
• Work with the sales and programs teams to identify trends and areas of optimazation  using analytical skills

• Performing other duties and tasks as assigned by the reporting line, which will contribute to the efficient running of Inverter Sales, Agent and Customer related programs 
• Field visits, periodically, to assist in project evaluation and implementation
• Gather feedback from Agents/ABMs/RBMs on issues and challenges faced in the field
• New products testing both in the office and the field
• Assist in conducting field pilots for new products/services

You might be a strong candidate if you:

• 0-1 year of experience (recent graduates)
• A Bachelor’s degree or Diploma in in computer science or a related field.
• Great collaboration skills and great team player
• Proficient in Microsoft Office Suite, especially Microsoft Excel (formulas, pivot tables, data analysis).
• Excellent communication, presentation, and interpersonal skills.
• Self-motivated with a proactive approach to problem-solving
• Strong attention to detail and organizational skills.
• Ability to handle confidential customer and financial data.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.