Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.
The Difference You Will Make:
As the Business & Program Operations Lead, you will be playing a pivotal part in scaling our Co-Hosting program. Working in iteration mode, you should be comfortable with a variety of go to market strategy definitions and execution, familiar with sales methodologies, best practices, sales metrics and cycles and supporting the day to day of the Host Services and business priorities. You will partner with cross functional partners, on multiple initiatives from delivering on centrally run strategic programs to defining and executing content and training that will accelerate Airbnb’s growth.
The role will be leading the Acquisition pillar of the Co-Host success team which focuses on getting the right supply of co-hosts into the marketplace. The lead will use a data driven approach to analyze the different market needs across 12 countries. They will have the ability to go deep and articulate a strategy to ensure the Co-hosts we bring into the marketplace meet Hosts needs, and are able to drive the most value to our Hosts.
A Typical Day:
- Analyze Co-hosting marketplace dynamics and present analysis, insights and actionable plans to Airbnb senior leadership team to drive key business decisions.
- Proactively identify opportunities and perform root cause analyses that would result in material impact to the program.
- Support the relevant XFN teams in delivering against expansion plans by coaching, facilitating and equipping them with the appropriate information, tools and training to achieve targets
- Monitor and report on the effectiveness of the field team initiatives, and make recommendations for improvements based on data-driven insights
- Garner a deep understanding of program risks and opportunities and translate them with them into solutions, improve processes, and workflows across internal teams.
Your Expertise:
- Qualified candidates will ideally have a minimum of 10-15 years of work experience, preferably with combined exposure to consulting, project management or business operations/analytics in dynamic entrepreneurial environment
- A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.
- Has strong analytical skills and a structured approach to solving unique business problems
- A proven track record of being able to influence and rally diverse stakeholders against a common mission or goal using both qualitative and quantitative insights.
- Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy
- Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.
- Impeccable organizational skills, attention to detail and ability to document processes & decisions made.
- Experience implementing and scaling initiatives across globally dispersed teams
- Experience working cross-functionally with multiple departments
- Expertise with Excel, Google Docs, Salesforce CRM, and other technology solutions for driving operational execution
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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