Monday - Friday; 8:30am - 4:30pm
Non-Standard 35.0
Job Requisition NumberJR103553 Programming Services Officer (Open)Pay GradeC00131 AClassificationProgramming Services OfficerClass DefinitionGENERAL STATEMENT OF DUTIES: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public; to act as program supervisor; and to do related work as required.
SUPERVISION RECEIVED: Works under the general supervision of a superior with considerable latitude for exercising initiative and independent judgement; work is subject to review for results obtained and conformance to established policies, rules, regulations and laws.
SUPERVISION EXERCISED: Plans, directs, coordinates, supervises and reviews the work of a professional, technical and clerical staff assigned to assist.
ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
- To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public.
- To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency.
- To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations.
- To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs.
- To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work.
- To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals.
- To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review.
- To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation.
- To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget.
- To do related work as required.
REQUIRED QUALIFICATIONS FOR APPOINTMENT:
KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the principles, practices and techniques of program management as it relates to developing programs on a departmental/divisional basis for the purpose of providing new or improved services/programs; a working knowledge of the standard principles, practices and techniques of research as it applies to evaluating program planning and programming service; the ability to analyze data, draw conclusions and develop programs based upon such data; the ability to forecast the need for such programs and the requirements of the programs for personnel, equipment and space; and related capacities and abilities.
EDUCATION AND EXPERIENCE:
Education: Such as may have been gained through: graduation from a college of recognized standing with specialization in business management, social sciences or a related field; and
Experience: Such as may have been gained through: employment in a supervisory position in a private or public agency involved in the development, management, reorganization, and/or operation of a service program.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
Supplemental InformationThis position is located within the Rhode Island Department of Health's Office of Workforce, Training, and Operations and supports agency-wide initiatives that strengthen organizational capacity, operational effectiveness, and workforce development. Current funding is provided through the Public Health Infrastructure Grant (PHIG), which focuses on enhancing foundational public health capabilities and modernizing systems that support the Department's mission. As funding sources and priorities evolve, this role may support a variety of operational initiatives.Key Responsibilities
• Lead and facilitate projects that strengthen organizational capacity, operational effectiveness, and foundational public health capabilities across the Department.
• Provide project management support, coordinating cross-functional initiatives from planning through implementation and evaluation.
• Develop and implement policies, practices, tools, and resources that improve the effectiveness of financial, information management, human resources, and other administrative systems.
• Support initiatives to strengthen internal communications across the Department, improving the flow of information both vertically between leadership and staff and horizontally across programs, divisions, and teams. Develop and implement strategies, tools, and practices that promote timely access to information through a variety of communication channels and platforms.
• Assess organizational processes and develop action plans to address gaps, improve efficiency, and modernize systems and workflows.
• Assist in the development, maintenance, and organization of Department-wide Standard Operating Procedures (SOPs) and related knowledge management resources.
• Collaborate with leadership update and develop policies and practices that foster a culture of operational excellence.
• Support the development of sustainable workforce and staffing processes that enhance organizational flexibility and effectiveness.
• Gather and incorporate feedback from staff, leadership, and stakeholders through surveys, focus groups, listening sessions, and other engagement activities to inform improvement initiatives and strategic priorities.
• Perform other related duties as assigned.Benefits
For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.
Skills Required
- Thorough knowledge of program management principles, practices, and techniques
- Working knowledge of research principles and techniques for program evaluation and planning
- Ability to analyze data, draw conclusions, and develop programs based on findings
- Ability to forecast program needs for personnel, equipment, and space
- Ability to develop and implement policies, SOPs, and knowledge management resources
- Experience performing administrative tasks and research in preparation of an agency's annual budget
- Graduation from an accredited college with specialization in business management, social sciences, or a related field (or equivalent combination of education and experience)
- Employment in a supervisory position in a private or public agency involved in development, management, reorganization, or operation of a service program (or equivalent experience)
What We Do
The State of Rhode Island is the official government entity responsible for the administration, governance, and delivery of public services to the citizens and residents of the state of Rhode Island.
